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GOTRAX - F5 Electric Bike . Shop safe on GOTRAX Official website. Scooter Does Not Run : ElectricScooterParts.com Support E07 - Replace Motor or Motor Wheel Assembly. - Easy fix. 21E, 22E, 25E, and 30E - Replace console to fix error code. 0000013506 00000 n EDITED TO ADD ON 3/24: GoTrax has reached out to me with a solution. We check over 250 million products every day for the best prices. Scooter is in the dumpster. Hold down the power button for 10 seconds. If there is, youll need to buy another one and replace it. Worse issue if in a crowd or on road and people behind you don't expect you to slow down. First things first, check the following points: the plug in your mains power socket; the power cable that connects to the scooter; and the charging port on the scooter itself. There is a groove at the bottom of the battery that must align with the motor adapter in order to supply power to the motor. You may want to check your fuse box to see if any fuses are blown. Here at BestERide we have compiled some of the most common issues found with GoTrax hoverboards and how to solve them. Grab the new battery pack and ensure that your are installing the battery pack correctly. These are as follows. When GOTRAX GXL V2 is powered on press and hold Power Button for 5 seconds. GOTRAX. Make sure the thread part of the console aligns with the drilled holes for the locking hook and gently press down to ensure the console is secure on the battery. EDIT 3/31/21: GoTrax has fixed our issue and have replaced the faulty scooter. $799.00. Easy Fix but time consuming. A fully charged battery will have between 36 and 42 volts. I finally received the replacement parts. All I've done is adjust the brake pads to prevent rubbing. Range: 4 miles (est) Max. Looking For The Best Lock For An Electric Scooter? I am on the hook to pay for shipping to send back their poorly made products. Looking For The Best Lock For An Electric Scooter? Here at BestERide we have compiled some of the most common issues found with GoTrax hoverboards and how to solve them. Took 8 business days to fix (total of 11 calendar days). All rights reserved. Within 3 weeks, our v2 started with the "loud 'grinding' noise from front/drive wheel" then the next day would not respond to throttle at all (unit powered on, but wouldn't go) and front/drive wheel would not spin freely with the scooter on or off. GOTRAX GXL-V2 ELECTRIC SCOOTER User Manual - Manuals+ 30-day money back and manufacturing warranty.Please don't hesitate to contact us if you have any problems. I also have a V1 and no issues. In addition, I now have the old lithium ion battery I need to figure out how to dispose. GoTrax V2 Not Working. These models of e-bike only feature an LED Display. Expect More. You can contact Gotrax to get more information, talk about your warranty or learn about repair options. We appreciate you customer service and willingness to do the right thing! I kicked off the odometer began registering speed. This Tuesday I have a brand new scooter coming that was $1400 so hopefully I can kiss these issues goodbye. Its possible the quality slipped with the V2, but they are basically the same scooter. This is telling you the charger is working. Gotrax Gks Electric Scooter : Target Scooters, tricycles, and other battery-powered vehicles are a great way to exercise and enjoy outdoor fun on a budget. 0 - Normal StatusE02 - BrakeE03 - Power Assist sensor failureE06 - Cell Under VoltageE07 - Motor FailureE08 - Handlebar FailureE09 - Controller FailureE10 - Communication reception failureE11 - Communication sending failureE12 - BMS Communication failureE13 - Headlight failure. After fully charging, I prepared for the first ride with the new parts. If it's not been used for a while, it might need charging. Copyright 2002-2022 by ElectricScooterParts.com, an Electricruz Inc. company. If your Gotrax hoverboard will not turn back on you are experiencing an issue. E10, E11, E12 - Contact GOTRAX Customer Support. Electric Scooter and Bike Troubleshooting Repair Manual - Motor Does 0000002873 00000 n Here are some of the problems we have experienced separated into what we believe are minor and major issues: If you are having issues, please reply here and/or message me. We would be more than happy to help you by providing troubleshooting steps and also any replacement part needed if you are still under our warranty period. When the battery is fully charged it will change from red to green. Once you ensure the position is correct, gently slide the pack into the tiller. Many Gotrax hoverboard models have a battery indicator light to also indicate your hoverboard needs to be charged. Not much help really. When it comes to hoverboards, the magic fix-all is called recalibration. hb```b``b`B uHGC@Z&yn)~v@P U I=@:Yg'j][ 3JSK>X~3S$)-BKD'y&Mj<>#2&w+[2DS/4dN P]-zWi^3wXBK GoTrax GXL V2 Battery dead after 8 months : r/ElectricScooters - reddit Troubleshooting Your Ride - GOTRAX.com While they are a fairly new technology, they are rapidly growing in both popularity and their abilities to manage different terrains and new technologies. Fix Water Leaking From Air Conditioner. If the battery is fully charged, then the issue is likely with the motherboard or wiring. Try recharging the battery pack for 8 hours. Turn the key or power switch on and engage the throttle all of the way. Reply, Took mine to the local bike shop. A fully charged battery will have between 36 and 42 volts. (If you see an issue, please stop and consult a technician before proceeding.). This often happens if you plug in your Gotrax into an outlet on a power strip rather than directly into a wall socket. How to do a hard reset on GOTRAX GXL V2? - HardReset.info If your Gotrax scooter wont turn on and your battery is fully charged, check that your power board isnt damaged. Check Out Our Guide! If your Gotrax hoverboard will not turn back on you are experiencing an issue. Take care of your ride so it can take care of you. Fuses are usually located on the outside of the scooter, or under the footplate in the wiring harness near the battery pack. ESn^;*43x"Ir~\+RCe&1OkX2G0Y=wIdiFS I'll monitor the post to see if these are isolated or widespread. I've emailed support but I'm waiting. Gotrax is known for adapting its electric vehicles to the needs of consumers. If that doesn't work, email support. Through simple troubleshooting, you can attempt to determine where your issue lies and see if you need outside help to solve it. Firstly, you can check out the common troubleshooting tips we have provided, or check the indications specific to your particular model of Gotrax hoverboard here. The console on the scooter displays speed in MPH, battery life, and headlight. 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Gotrax Apex XL Electric Scooter, 8.5" Pneumatic Tires, Max 15 Mile 51 reviews. Many Gotrax hoverboard models have a battery indicator light to also indicate your hoverboard needs to be charged. Beeping can also indicate uneven pressure on the hoverboard sensors. Sometimes the brake switch becomes defective and locks into the on position which makes the speed controller turn off the motor. 0000256654 00000 n Of course, with any new or growing technology there are often hiccups along the way. But when I press the throttle, nothing happens. The most obvious reason your Gotrax hoverboard will not turn on has to do with its battery. Even if just pressing for a second - Kind of scary actually. Jan 7, 2020 Check Out Our Guide! 0000009925 00000 n If damaged do not proceed. From loose power cables to defective charging ports, theres always a solution to make your Gotrax scooter start charging again! Add a Heritage Helmet to your Cart for Free with All Rideables Above $500, F1 Fat Tire Electric Bike $699 + This week only, South Georgia & South Sandwich Islands (GBP ). Please Note, some electric scooters share error codes. In either case, bring it back to wherever you bought it for further assistance and warranty coverage. Problem not solved. There is a groove at the bottom of the battery that must align with the motor adapter in order to supply power to the motor. Please Note, some electric scooters share error codes. If this does not work, replace the console. 0000000696 00000 n In removed the old handle bar and battery and installed new one. Codes often have simple solutions and we are here to assist. IT GOES ON AND ON The powerful lithium-ion battery has a long lasting charge, keeping the V6 going for up to 15 miles. Many hoverboards will typically also beep when they reach maximum speed, if they are tipped too far forward or backward or if they reach too steep of an incline. Resolved through warranty, in the mail. In all cases the company has been slow to respond. Free standard shipping with $35 orders. Listen or look back to see if the rear wheel is slowly spinning. Include an image for extra impact. In my case, when I got a new Gotrax scooter, it did work fine in the beginning. Has refused refunds. GoTrax V2 Not Working : r/ElectricScooters - reddit.com Gotrax GXL v2 problem : r/ElectricScooters - reddit Firstly, you can check out the common troubleshooting tips we have provided, or check the indications specific to your particular model of Gotrax hoverboard here. %PDF-1.4 % I do like the scooter and hopefully it will be fixed so it can be used for friends and a spare. You can now turn your hoverboard back on.*. Amazon.com: Customer reviews: Gotrax Vibe Electric Kick Scooter, 6.5 Related: Mobility Scooter Battery Losing Power Uphill Fixed. There are many possible reasons why your Gotrax hoverboard is not balancing. Here is a link to find the manual for your Gotrax hoverboard. There is no doubt that hoverboards are a popular and fun way to get around. One of the best ways to limit interruptions in your riding is to familiarize yourself with the owner's manual before riding your self-balancing scooter for the first time. Do you think most of the lower-priced scooters are having these problems? Find your product below and click the link to be directed to the specific information for troubleshooting. You will see the LED lights start to flash. GoTrax had previously held a 1-star rating based on reviews on its BBB page, but has since increased to just shy of 4-stars with a current 3.94/5 review score. Where To Get An Electric Scooter Repaired? (+Repair Shops Near Me Expand the connector pins just the slightest to make sure everything is snug when you put it back together. Here is a simple video demonstrating how to change the battery in a hoverboard if you have determined that is your problem. GXL V2:Learn more about troubleshooting the GXL V2 [Here], Apex: Learn more about troubleshooting the Apex [Here], G2:Learn more about troubleshooting the G2 [Here], XR Elite: Learn more about troubleshooting the XR Elite [Here], XR Ultra:Learn more about troubleshooting the XR Ultra [Here], G4: Learn more about troubleshooting the G4 [Here], All Scooters: How to Change your Electric Scooters Brakes [Here], Hoverboard(s): Learn more about troubleshooting your hoverboard [Here], How to Ride your Hoverboard Walkthrough [Here], Shift S1:Learn more about troubleshooting your Shift S1 [Here], EBE1:Learn more about troubleshooting your EBE1 [Here], EBE2:Learn more about troubleshooting your EBE2 [Here], EBE4:Learn more about troubleshooting your EBE4 [Here]. Add a Heritage Helmet to your Cart for Free with All Rideables Above $500, F1 Fat Tire Electric Bike $699 + This week only, South Georgia & South Sandwich Islands (GBP ). Gotrax Apex XL Electric Scooter, 8.5" Pneumatic Tires, Max 15 Mile Range and 15.5Mph Speed, Bright Headlight and Taillight, Aluminum Alloy Frame and Cruise Control, Foldable Escooter for Adult . It is possible to check the voltage of your battery using a voltmeter. Here are a few red flags for anyone interested: I had my first issue within 4 days of receiving the scooter. As usual with every GoTrax scooter, you get a 30-day return period, and a warranty period of 90 days. Take off the console and pull out the battery, checking all the connections. You may need a replacement battery if your current one is faulty or has sustained physical damage. Subscribe to get special offers, free giveaways, and once-in-a-lifetime deals. Post adapter arcing when plugged in. Watch out world! The Compact 25v.2 Battery and 150 Watt electric motor powers the GKS for up to 7.5 miles per charge. If you find yourself in this situation, follow these steps and your Gotrax will charge up just like new! How To Fix Gotrax Scooter Not Charging - How To Finders 0000002509 00000 n Often when there are small issues like this with your hoverboard, it simply means it is time to recalibrate. This electric scooter comes with an updated, brighter headlight and a larger LCD screen. Install the locking hook and the two screws into the head unit. There are many possible reasons why your Gotrax hoverboard is not balancing. Of course, you could also have an issue with your battery. This is the one stop shop to get answers to any questions you have about your electric scooter, e-bike, or hoverboard! 20 MPH Max speed and durable 10 . If it is not at or above the proper Voltage after recharging for 8 hours then it may need to be replaced. Can you please tell us how we can improve this article? This scooter is giving a E3 Error code and the manual simply states to replace the console. I cant find anyone who sells them including the gotrax website, acisneros0873 - Looks like spring issue. In this video we take a look inside a GoTrax G2 Scooter. Apr 15, 2021 Therealjondotcom 3 yr. ago. . As we were packing it up to be returned, found that disconnecting the handlebar freed up the front/drive wheel, indicating maybe a controller issue vs a motor issue (or maybe both). We'd simply like our problems fixed but also do not want others to experience the frustration and inconvenience this has caused us. We'll go through each electric scooter and the error codes that occur. I had my second issue within 17 business days of receiving the scooter. Between our 4 scooters, we have many minor quality issues and a few major manufacturing issues. With the rise of electric scooters, it is important to know how to read a wiring diagram for your GoTrax scooter. Im wondering about the race to the bottom, where companies start cutting corners on the low end to stay competitive. How do you check the odometer on the GXL V2? If we can't repair it, we'll send you an Amazon e-gift card for the purchase price of your covered product or replace it. trailer <]/Prev 856594>> startxref 0 %%EOF 129 0 obj <>stream I err on the conservative side, and would rather "under charge". If you experience problems with any of these models of e-bike file a claim below. Missing tire extension - poor quality control. Users need to manage the learning curve of managing their new technology and simple troubleshooting techniques. Troubleshoot common issues with your gotrax hoverboard with our handy guide. So, 3 hours for 4 bars = 45 mins of charging time per bar. Amazon.com: Gotrax Scooter Parts If you return the product because you don't like it (and not because of a defect on arrival), the return shipping costs will be on your end, and the scooter will have to have remained undamaged. If the scooter is off but still takes off, this means that the control box is damaged. The problem with your Gotrax scooter may be a loose connection or a dirty charging port.

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