Read the complaint here: StubHub Refund Class Action Complaint McMillan then asked StubHub to refund his money. Attorney General Yost Inks Agreement with StubHub to Issue Ohioans Whereas last year there was a bubble for most of the year and fans couldnt attend, now all that counts is the money grab. StubHub Might Owe You a Refund For Canceled Events in 2020 - Lifehacker He offered me a replacement of standing-room-only tickets, which I refused as I had purchased centre ice, row 3. I sold tickets in March 2020 to a June 2020 Gabriel Iglesias show in Hollywood, FL Stub Hub would not give me the money from the gentleman who purchased my tickets. Gibbs Law Group filed a complaint on May 1, 2020 against StubHub for refusing to refund customers who purchased tickets for events that have been cancelled in light of COVID-19. As for the parties request for the creation of a StubHub-only MDL, we find that the actions against StubHub involve common questions of fact, and that centralization of actions against StubHub in the Northern District of California will serve the convenience of the parties and witnesses and promote the just and efficient conduct of the litigation, the seven-judge panel on multidistrict litigation wrote. I lived in Ohio when I purchased the tickets but since then I moved to NYS, so I should be included as well. Class Action Claims TicketsOnSale.com Owes Refunds for Concerts Moreover, the company will be forced to refund its customers. Through this action, we hope to provide people some small bit of relief during this uncertain time.. Do You Have to Pay Taxes on Lawsuit Settlement Money? I am not good at technology. In early March as the pandemic spread, StubHub allegedly sent to users an email titled Coronavirus Update: We have your back. in which the ticket seller insisted that refunds were still available for cancelled events while offering the option of a coupon worth 120 percent of a users original order for an event within the next year. The company has yet to comment on the lawsuit. He was promptly told no because the game was not technically canceled, only postponed. Ticket Refund Lawsuits Against StubHub Sent by MDL Panel to Northern District of California. StubHub has reached a settlement with consumers over its refund policies during the pandemic, which included allegedly withholding refunds from consumers who bought tickets to events that were later canceled, postponed or rescheduled due to COVID-19. I am disputing through PayPal. Punk Rock Bowling and Music Festival Tickets - StubHub StubHub also challenged the plaintiffs standing for failing to plead that they relied on misrepresentation about the ticket sellers refund policy in their state statutory claims. that reports on class action lawsuits, class action settlements, StubHub is the origin source of the transaction. Many events this past month were canceled. Read About More Class Action Lawsuits & Class Action Settlements: document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); No I never purchased anything from StubHub, HOWEVER I worked for them for a very short time, their shady business dealings was very unnerving to me as well as I read this lawsuit they are in total violation of the court order I worked for them during the merging of viagogo and stubhub that took place In May of this year our emails went from stubhubcorp to @viagogo.com to @stubhub.com 3 emails in 3 weeks it was awful I called them out on their fan protect guarantee as well as arguing why we were trainined in april and May to NOT give refunds to customers instead DO NOT OFFER REFUNDS and I have documentation fo the training it stated on every learning module and it stated that we were NOT to give refunds under any circumstances UNLESS the customer gave pushback they have now taken their 120% refund bs back down to 100 but dont tell the customer unless asked but anyway I was called into a meeiting put on paid suspension which I stayed on for a month then was terminated due to the outcome of the investigation what investigationi? Tickets are 100% guaranteed by FanProtect. StubHub filed a lawsuit against the Warriors and Ticketmaster in California on Sunday, accusing the two of conspiring to create an illegal resale market. We aim to provide readers with the most up-to-date information available about today's consumer products and services. In the end, the court found in favor of the plaintiffs in a federal class-action lawsuit filed against StubHub. The tickets haven't even been released to me yetthe transaction is still pending, so it could be canceled on their endbut instead I will charge back the transaction through my credit card company. Guarantee for buyers so that they will either receive replacement tickets or a refund if something goes wrong with the vendor; guarantee for the vendor that he or she can list his or her own price and post tickets free of charge. StubHub is an eBay company that began selling and reselling event tickets in 2000. StubHub's parent company, Viagogo Entertainment, has avoided a class action lawsuit that accused the company of unfairly offering customers who had purchased tickets to cancelled or delayed events vouchers rather than refunds. In the . Following the consolidation of four customer lawsuits in August 2020, class counsel was recently named in the MDL against ticketing company, StubHub. StubHub sues Golden State Warriors, alleging monopoly - ESPN.com StubHub has since renewed its motion to compel arbitration and to dismiss most causes of action as deficiently pleaded. Top Class The lawsuit cites several examples in which the site failed to make refunds. Print. Class Action Lawsuit Against StubHub - LAW LID StubHub contends that it was unable to refund all eligible buyers prior to May 3, 2021 due to the unforeseen impact that the COVID-19 pandemic had on its businesses and the live in-person event industry, including a near complete loss of revenue, an ability to recoup cash refunds from ticket sellers, the consent judgement states. Be the first one to find this review helpful. You also need to read their terms and conditions regarding disputes as you may be forced to file in their state where their company is incorporated. "The new policy stated customers would be offered a 120% credit for canceled purchases as a thank you for remaining patient in a very challenging period.. Judicial Panel on Multidistrict Litigation's order created the first MDL involving . The new lawsuit claims the policy change amounts to a breach of the StubHub user agreement, conversion, negligent misrepresentation, a violation of Californias consumer protection law, unfair business practices and false advertising. StubHub went a step further and simply halted cash refunds altogether. If you do not exclude yourself from the Settlement, you may object to the terms of the Settlement by submitting an objection to the Settlement Administrator. He has prosecuted a variety of consumer protection and complex employment cases. On Feb. 26, StubHubs general counsel was hailing the companysFanProtect program to Congress as the hallmark of our business and it is why we have earned the trust of fans around the globe. By March 12, StubHub was nudging consumers toward a coupon valued at 120 percent of the original purchase even whileacknowledging, Our policy is to provide a full refund with fees if an event is canceled. But by March 25, refunds were only provided to buyers where required by law as the 120 percent coupon became the default policy. Its policies are not just designed to protect consumers. Corrado Rizzi is the Senior Managing Editor of ClassAction.org. A founding partner at the firm, Eric has negotiated groundbreaking settlements that resulted in reforms to business practices, and have favorably shaped the laws impacting plaintiffs legal rights. The MDL transfer order can be found here. Unsubscribe at any time. Through this action, we hope to provide people some small bit of relief during this uncertain time., Ticket scalping companies want government bailouts due to coronavirus, ticket resale sites began requesting corporate bailouts, doesnt have enough liquidity to honour these requests, Rocklahoma postpones 2020 festival due to coronavirus, Bunbury Festival 2020 canceled amid coronavirus pandemic, Imprisoning the Tiger King wont stop Netflix from dropping another episode. Prices may be higher or lower than face value. A Wisconsin consumer alleges in a proposed class action lawsuit that StubHub has unlawfully pulled back on its longstanding "FanProtect" guarantee by refusing to issue cash refunds for tickets to events canceled due to the coronavirus pandemic. The lawsuit looks to represent anyone in the U.S. who purchased tickets on StubHub to events that were canceled in 2020. How to Request a Stubhub Refund [98% Success] - DoNotPay The reaction was quick and decisive sports business reporter Darren Rovell referred to the policy as not only absurd (fans deserve their $ back), [but that] its unethical and likely illegal, in a tweet. I had to do all the work, not them. However, communication on this is virtually non- existant, juxtiposed with the buy side hawking we get. Never again StubHub. The Hollywood Reporter is a part of Penske Media Corporation. 3 min read Last Friday, U.S. District Judge Haywood Gilliam declined to dismiss and compel. However, it will likely face a significant amount of litigation. But neither Vivid Seats nor StubHub is giving cash refunds for postponed concerts, as long as there is a future date on the calendar. At the time of this writing, nothing has been proven in court. It said the coupon would now be the "standard policy for canceled events, with refunds available in jurisdictions where they are required.". Gender Discrimination against Transgender and Nonbinary People. Who should shoulder those cancellation costs? But these are unprecedented times.. Save my name, email, and website in this browser for the next time I comment. They told me to sell them. Companies displayed may pay us to be Authorized or when you click a link, call a number or fill a form on our site. FAQ. The suit was filed in error, according to the plaintiff. The complaint was reportedly filed by a Wisconsin man named. Last November, the court ruled that the plaintiffs who purchased event tickets using a web browser were on notice of StubHubs arbitration provision, compelling them to arbitration, but not those who used the mobile app. Especially because people have no idea if they'll even be able to use the coupons we don't know what the next 12 months are going to look like. Combined with viagogo, we now span 90+ countries around the world. By entering your email, you agree to sign up for consumer news, tips and giveaways from ConsumerAffairs. The consumer lawsuit alleges that StubHub misrepresented its refund policy by, in March 2020, failing to explain that it would no longer offer a money back guarantee, but instead would give. According toBillboard,Matthew McMillan filed the lawsuit in U.S. District Court in Wisconsin on April 2. We value your privacy. A disgruntled StubHub customer has filed a class-action lawsuit following the ticketing platform's coronavirus-related refund-policy reversal. The Daily Journal named her a Top Woman Lawyer in California for 2021. Ive been trying to get my money back for 2.5 years with no luck! Call toll-free from the U.S. or Canada, or chat online with support. They were processing refunds for canceled events just like they previously did but then changed their policy. StubHub did agree to offer cash refunds to some customers in the US and Canada that bought tickets prior to March 25, 2020, but those that purchased tickets thereafter have been given credit for canceled events. The company is accused of failing to resolve complaints from tens of thousands of customers. Customers who are due refunds for pre-March 25 2020 events will be paid out by the end of May according to StubHub. For each StubHub purchase, earn two percent of the cost in rewards that you can cash in for a discount on a future purchase. StubHub has my $253 for tickets I sold. Same seats wrong game. Buy and sell your Punk Rock Bowling and Music Festival concert tickets today. "Under its 'FanProtect Guarantee,' StubHub typically offered consumers full refunds of the purchase price and fees . This is a major change for the ticketing industry. 1:12. Unfortunately, the seller never came through with the e-mail transfer. AG Racine Announces Settlement With StubHub Over - Washington, D.C. I sold tickets to a Jerry Seinfeld concert for $253 scheduled for March 14, 2020 . I have not received any information on recovery of my money yet. By submitting your comment and contact information, you agree to receive marketing emails from Top Class Actions regarding this and/or similar lawsuits or settlements, and/or to be contacted by an attorney or law firm to discuss the details of your potential case at no charge to you if you qualify. This is so ridiculous. Top Class Actions will continue to monitor the StubHub refund settlement and tell readers how to make a claim when that information is available. Please add me. It promises a full money back refund in the case of a canceled event. StubHub doesn't offer live chat, but you can DM them on Facebook or Twitter to talk to someone online. All Rights Reserved. Frustrated concert goers still fighting for refunds In the midst of the pandemic, StubHub suddenly changed its ticket refund policy, denying most customers a refund even if their event is canceled, but some Massachusetts customers say . Future games will have me eating my tickets or selling at an extreme loss, as no options have been offered other than kick rocks if I dont want to jeopardize my health. Mobile app: It also asked for a reinstatement of the pre-March 20 refund policy. A $5M lawsuit was filed against StubHub over their updated refund policy StubHub refund ruling highlights Calif. precedent companies despise The suit explains how StubHub has changed its. The case seeks monetary damages and restitution remedies for consumers. status of any class action settlement claim. Have you purchased tickets on StubHub to an event that was cancelled during the COVID-19 pandemic? StubHub filed a consent judgement with the states of Arkansas, Arizona, Colorado, Maryland, Indiana, Minnesota, Ohio, Virginia, New Hampshire, Wisconsin, Virginia, and the District of Columbia, where consumers will receive their cash settlements. The company then changed its policy to cover these situations. Their customer service is useless and brain dead. Well start sending you the news you need delivered straight to you. Got my money back through my bank investigation. In closing, the court implored the parties to work together efficiently and cooperatively to move this case forward.. They're upset StubHub is refusing. We'll email you when an event is canceled. Check out our list of Class Action Lawsuits and Class Action Settlements you may qualify to join! ClassAction.org is a group of online professionals (designers, developers and writers) with years of experience in the legal industry. Please add me I lost roughly $600. This is not a solicitation from a lawyer. Since COVID-19 has come, StubHub's new policy is no refunds. They don't ensure you get your tickets, the sales reps Mathew and Larisss yell at you and just don't speak, the guarantee is ** as I was offered nose bleed seats in the 300s when I purchased in the 100s. Steve Lopez represents consumers, employees, and whistleblowers harmed by corporate misconduct. Please add me I have purchased two sets of tickets and I have yet to get stubhub to respond. Especially because people have no idea if they'll even be able to use the coupons we don't know what the next 12 months are going to look like. I was denied my request for a refund. The consumer lawsuit alleges that StubHub misrepresented its refund policy by, in March 2020, failing to explain that it would no longer offer a money back guarantee, but instead would give purchasers a 120% credit in the event of show cancellation. This putative lawsuit is related to a multi-state investigation that StubHub settled. StubHub Hit With $5M Class Action Lawsuit Over Coronavirus Refund Policy A Wisconsin man has filed a $5 million dollar federal class action lawsuit against StubHub for not refunding money. The case proposes to cover anyone in the U.S. and U.S. territories who opened a StubHub account before October 1, 2018 and used StubHub to buy tickets to any event that was canceled or is canceled at any point from March 25, 2020 until the date on which notice is sent out to potential class members and has not been issued a refund. StubHub was sued in a class action over the policy change, and saw its public image battered, all while its purchase by viagogo was being picked apart by regulators in the UK before being approved with contingencies, further hindering its ability to take action to survive the pandemic. In April, when the suit was filed, MLB had . What a scam. Entertainment industries have seen every event canceled or postponed for a foreseeable future. I will never use Stubhub again. WTF I am sorry this happened to so many peopl and even sorrier to say that I unfortunately worked for them for a few months. The next day, I received a $500 charge. I listed tickets on StubHub, which I had done on multiple occasions. As the complaint puts it: The COVID-19 cancelations and Defendants trademarked FanProtect Guarantee should have meant that StubHub ticketholders like Plaintiff were promptly refunded their hard-earned moneymoney consumers now need more than ever in a time when many of StubHubs customers have lost their jobs and are suffering financial hardship. If the suit proceeds, StubHub will be ordered to refund all e-ticket purchasers starting in June. The reason for the lawsuit is the Wisconsin man purchased tickets to an NHL game before the coronavirus pandemic postponed the season. I call Stubhub. In last weeks opinion, Judge Gilliam once again determined that StubHub failed to produce evidence showing that the plaintiffs assented to the arbitration agreement when they purchased tickets on the app. Class Counsel is Named in COVID-19 MDL Against StubHub - Expert Institute As to the defendants dismissal bid, the court left all challenged claims in place noting that the briefing of this motion and others have been plagued with inefficient tactics. Judge Gilliam opined that some of StubHubs arguments were premature in view of the fact that at the pleading stage, the court must accept every allegation as true. StubHub To Refund Canceled Events After Pandemic Complaints Weve also historically offered sellers more convenience by paying them for ticket sales on our platform before events actually happen. StubHub - Wikipedia I am going to suing them due to this but I thought it should be put out their they arent trying to change their ways they dont gave a damn about customers because I WAS IN TRAINING A FEW MONTHS AGO AND THEY WERE STILL STATING NO REFUNDS UNLESS THE CUSTOMER WAS GIVING HARSH PUSHBACK AND THEN REACH OUT TO A SUPERVISOR FIRST. BOSTON . It provides services for buyers and sellers of tickets for sports, concerts, theater, and other live entertainment events. As the lawsuit describes it, StubHub for years used its FanProtect guarantee as a tool to get consumers to feel comfortable with paying substantial prices, often beyond face-value for event tickets on the companys secondary market. I bought my tickets under a much different safety expectation. StubHub calls for MLB refund lawsuit to be sent to arbitration He canceled his concert due to Covid and I am still waiting for my cash refund from StubHub. Is Beyonces Tour Another Dynamic Ticket Price Mess? Until the event id canceled (not postponed) they won't give a refund. In February, a federal court ruled in favor of StubHub in a class-action lawsuit filed in federal court. StubHub will pay out over $16 million in refunds to over 75,000 customers for events canceled at the start of the pandemic last year. StubHub sued over COVID-19 change to its FanProtect guarantee scheme Of the states that disclosed the monetary value of their refunds, Law360 reports that more than $3.6 million will go to consumers in the District of Columbia, while more than $3.1 million will go Colorado consumers, almost $2 million to Arizona consumers, and more than $420,000 and $382,000 to consumers in Maryland and Indiana, respectively. This is the only way to get a cash or credit award under the Settlement. Please download the PDF to view it: Download PDF. After a few hours, Stubhub finally refunded the tickets and offered a minimal voucher as compensation (less than 5% of the purchase price). Enjoy reading our tips and recommendations. For more information about reviews on ConsumerAffairs.com please visit our Customers who bought tickets to events through StubHub on or before March 25, 2020 will now be able to obtain a cash refund from Dierks Bentley Announces Gravel & Gold Summer Tour Dates, Suga Cancelled Sale, Ticket Pricing Another Verified Mess for Ticketmaster, Eventbrite Plans to Lay Off 8% of Staff; Outsource Other Roles, The Lumineers Announces Plans for 2023 Tour Dates, Ticketing Startup Backed by A-Rod, Marc Lore Launched, Ticketmaster Announced as Major League Soccer Ticketing Partner. document.getElementById( "ak_js_5" ).setAttribute( "value", ( new Date() ).getTime() ); @2023 Top Class Actions. Bought tickets 2 months in advance for basketball game, never received them. A Settlement has been proposed in the class action lawsuit Susan Wang and Rene' Lee v. StubHub, Inc., Case No. The complaint says StubHub decided to reverse its policy and issue only coupons at a time when many consumers could desperately use the cash refunds. The U.S. Joining Ohio in today's settlement were the offices of the attorneys general in Arizona, Arkansas, Colorado, Indiana . We are facing significant timing delays in recouping funds from the thousands of sellers on our platform, and expect these challenges to continue in the coming months. Last Friday, Judge Haywood S. Gilliam opined on a motion to compel arbitration and dismiss a complaint filed by ticket purchasers concerning StubHubs refund policy for events affected by the COVID-19 pandemic. Easy sales process: StubHub Inc. has agreed to pay more than $9.5 million to consumers from 10 states and the District of Columbia over allegations the ticket reseller failed to provide them with refunds over events cancelled due to the COVID-19 pandemic. StubHub Refund Class Action Lawsuit - Gibbs Law Group You will also give up your right to object to the Settlement and you will not be able to be part of any other lawsuit about the legal claims in this case. Its now 3/3/22 so thats 64 days since I requested the refund. The plaintiffs are represented by Ahdoot & Wolfson PC and Wittels McInturff Palikovic. StubHub had drawn intense scrutiny and several lawsuits after an abrupt policy shift last spring, issuing only credits towards future ticket purchases on events that were cancelled due to the pandemic rather than cash refunds with the exception of purchases made in states where law required cash refunds in such an event. According to the suit, StubHubs rollback of its FanProtect Guarantee amid the COVID-19 crisis left thousands of ticketholders without refunds for canceled events despite the defendants earlier promises that this option would be available. McMillan challenges the policy change, saying StubHub did not act fiscally responsible. Required fields are marked *. Fast forward to the next day: I'm in my way to the venue city early (3pm for a 7pm game) and have not received my tickets. So Farley filed a credit card dispute against them, and won back his $600. Built into the ticket sellers user agreements and marketed heavily online and elsewhere, StubHubs FanProtect promise has been what the case calls a major component of the companys overall value.

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