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Luckily, weve compiled (and tested!) As such, I was thrilled when the role of president at the global ticketing marketplace StubHub became available and I got a call to discuss it. Collectively, we connect millions of buyers and sellers around the world, empowering people and creating opportunity through Connected Commerce. Overnight, every sports league in the nation postponed its season, and promoters and venues canceled thousands of planned music events. Excerpted from Choose Possibility: Take Risks and Thrive (Even When You Fail) by Sukhinder Singh Cassidy. How do I contact? Lots of answers to questions are in our FAQ. The months that followed were all outwe had to pitch the company to private equity firms and other ticketing companies seeking to acquire us, all while trying to keep employee morale high amid the uncertainty, and executing our operational game plan. If youve got an especially unique problem and nobody on the customer service phone line can help you, email might be a good way to get more concrete help. San Francisco, CA 94105 USA. StubHub - Buy & Sell Concert, Sport & Theatre Tickets Prior to accepting my role, I had come to believe that the ticketing industry would need to consolidate through mergers and acquisitions, and that StubHub could play a key role in this evolution. While StubHub does not offer live chat, they do have a phone number. The best phone number for StubHub is their 866-788-2482 customer service phone number, and you can get the details and use our free call-back service by finding the link for it above and clicking it. How do I get a hold of StubHub? In March, the entertainment industry crashed. StubHub did end up achieving industry consolidation during my tenure, but not in the way I envisioned. the most efficient ways to contact StubHub to file complaints, ask for your money back, or get help with an issue youre having. Open our virtual assistant, click on "Contact form" and let us know how we can help you. All Rights Reserved. StubHub doesn't operate in Singapore, so you'll have to place an international call to call the US customer service number (which is the only customer service number) and ask for help. On March 13, precisely one month after our companys sale, Covid-19 dealt the U.S. entertainment industry a body blow. Singh Cassidy brings decades of leadership and technology experience as a founder and CEO spanning ecommerce, digital content and business development. StubHub only has one customer service number, so you'll call 1-866-788-2482 no matter where you live in the world. WebWelcome to StubHub Support Support Home / Getting paid Browse by Category Delivering tickets Getting paid Getting paid for your StubHub sale Direct deposit bank info is wrong Updating your default payment method to sell tickets Ways to get paid when selling tickets on StubHub How to see your payment history StubHub to Close SF Office, Lay Off Up to 160 Workers - The Real And after my years-long risk at Joyus, I was ready to jump into leading a successful and well-established consumer service and help it to grow even more. Joel Santirso Senior Product Manager. She sits on the board of directors of Urban Outfitters and will remain Chairman of theBoardlist. StubHub - Wikipedia Ultimately, the founder and CEO of Viagogo, a highly profitable international ticketing player about a quarter of StubHubs size, agreed to pay more than four billion for StubHub. Founded in 2,000 and with presence in over 40 With this acquisition, eBay Inc.s StubHub business grows its presence across Latin America and Europe and expands into Asia Pacific, becoming the global ticket marketplace leader, as measured by volume of transactions and international reach. Founder oftheBoardlist, former president ofStubHub, and author ofChoose Possibility: Take Risks and Thrive (Even When You Fail). We use cookies to make wikiHow great. hours. WebSend us a message. StubHub uses technology to enhance and improve peoples live experiences, and the new flagship store serves as an extension of its award winning customer service. Now, as a newly private company owned by another private company also strongly affected by the pandemic, we had a much smaller balance sheet and faced an industry shutdown ruining our entire business. This article has been viewed 52,013 times. Check out, All tip submissions are carefully reviewed before being published. 3 if you sold tickets already and have an issue. Corporate Phone Number: 1-415-222-8400. We'll do our best to get back to you in the next 24 Being OK With Spectacular Failure. Learn more StubHub offers a convenient way to buy and sell tickets, but if you have an issue, figuring out the best way to get a hold of them can be a serious pain. StubHubs New York City flagship was designed by Gensler and is now open every day, Monday Sunday, from 9 a.m. to 9 p.m. StubHub - Elliott Report Founded in 1995 in San Jose, Calif., eBay is one of the world's largest and most vibrant marketplaces for discovering great value and unique selection. Within a seven-day span, StubHub went from handling more than a billion dollars in ticket sales in any given quarter to almost nothing. By using our site, you agree to our. To provide a deeper support system beyond grants, we lend our You possibly can contact StubHub Buyer Help both by StubHub Buyer Service Cellphone or StubHub Buyer Service E-mail. Name to the StubHub Buyer Service Cellphone Quantity 1 866-788-2482 and converse to the StubHub Buyer Care Agent about your points. The StubHub Buyer Service Traces resolves your issues inside couple of minutes by making a cal to stubhub 800 telephone variety of stubhub customer support line. As the largest ticket marketplace in the U.S., we enable fans to buy and sell tens of thousands of tickets, whenever they want, through our desktop and mobile experiences, including our StubHub and StubHub Music apps for iPhone, iPad, Apple Watch and Android. Join the list. Todays news builds on StubHubs history of innovation and strong tradition of firsts, which include forging the first ticket guarantee that covered both buyers and sellers in 2006; launching the industrys first ticketing app on iOS devices in 2010; being the first ticketing company with stadium naming rights in 2013; and now, becoming an international ticketing leader by adding the Ticketbis business to its offerings. 1 if you bought tickets and you have a problem with them. Fax Number: 1 WebStubHub's corporate address is: 199 Fremont Street, Floor 4 San Francisco, CA 94105 StubHub's corporate address is: 360 Third Street, Suite 400 San Francisco, CA 94107 Welcome to StubHub Support Search open jobs at StubHub in Salt Lake City and find out about the interview experience in Salt Lake City or explore more of the top rated companies in Salt Since I had no interest in serving as StubHubs number two leader after the merger, he and I agreed amicably that I would depart shortly after the transaction closed. If a crisis like this had hit us earlier, wed have been in better shape to weather it. Call 1-866-788-2482. Our industry firsts include the introduction of the first ticketing application, the first interactive seat mapping tool and the first live entertainment rewards program, Fan Rewards. How to Contact StubHub: Every Option Explained, https://www.elliott.org/company-contacts/stubhub/, https://techboomers.com/t/stubhub-return-policy. How do I get my tickets back if they didn't sell? The corporate office phone number is 415-222-8400. The flagship is located at 1412 Broadway on the corner of Broadway and 39th St in Manhattan. WebStubHub is an American ticket exchange and resale company. My Secret to the Success of Amazon? The contact number is only for US and Canada. If your tickets didn't sell, turn the listing off and the tickets should reappear in your wallet. We also delayed all nonessential initiatives, in essence creating an entirely new operating model for the company, designed to last as long as necessary. Most recently, Singh Cassidy founded theBoardlist, a benefit corporation and premium talent marketplace for boards, started in the technology industry. Our RSS feed includes all eBay news articles published on this website. Viagogos CEO would want to run the combined company, leaving me out of the top job and unable to realize the bigger ambitions Id had for the company. Eric holds a BA in English from the University of Illinois at Chicago, and an MEd in secondary education from DePaul University. Built Ins expert contributor network publishes thoughtful, solutions-oriented stories written by innovative tech professionals. eBay Completes the Acquisition of Ticketbis Together, the StubHub and Ticketbis marketplaces represent tremendous value and opportunity for fans around the world to experience the events they love, whenever and wherever they are. StubHub Inc - Company Profile and News - Bloomberg Markets These features are designed to create a better end-to-end customer experience for live event-goers and strengthen StubHubs commitment to connecting fans with inspiring event experiences across the globe. Whether online, mobile or in person, StubHub is dedicated to connecting fans to the artists, athletes and performers they love. StubHubs business was sizable, posting over one billion in annual revenues on close to five billion in annual ticket sales volume. About us : StubHub After leaving Joyus, I took several months off to evaluate different opportunities to lead a larger company, hopefully in e-commerce. To subscribe, click on the button below and copy the URL into an RSS reader. StubHubs customer service line is available from 5:00 AM to 9:00 PM Paci Enjoying This Built In Excerpt? Field Operations and Last Minute Services. StubHub offers the ability to learn and grow as an engineer at an incredible pace due to small and interconnected teams with engineering management that provides expert guidance and support. Looking for More Built In Book Excerpts?My Secret to the Success of Amazon? Alternatively, you can send us an email at And the decisions they make have huge consequences, not just for the bottom line, but for communities, cities, even entire countries. As disappointed as I was that we couldnt make Joyus a large success, I felt optimistic about my prospects, thanks to my overall track record as an effective and resilient executive, entrepreneur, investor and board member. The ticket service changed its refunds policy just as the COVID-19 pandemic was picking I had closely considered these challenges (the subway) when I took the job, but concluded that I could still thrive and have impact as StubHubs leader. Published and reprinted by permission of Houghton Mifflin Harcourt. Depending on who acquired us, I might have the opportunity to lead the company post-sale, or I might not. Stubhub, Inc. operates as an entertainment ticket agency. For UK media enquiries, please get in touch with the, Alternatively, you can send us an email at, Customer service all the way to your seat, 2000-2023 StubHub. The sale price was a record sum for eBay, making the deal a massive professional success for me and my team. StubHub, the worlds largest ticket marketplace, recently announced the opening of its flagship retail store location in New York City. StubHub

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