Sporting weapons and ammunition will be carried on a Limited Release basis only. Correct as of 16 Jan 2020. Depending on your fare type there may be a charge for doing this. Yes subject to availability and limited release (see further down), but please note the following packaging requirements: Yes. This could lead to long periods of time with no guardian. Please note that Aurigny are now operating out of the North Terminal. For further information on arriving in the Bailiwick, please visit our FAQs section. Please note that flight changes and refunds are not available through our … No, the service is only available to new bookings made via the Worldwide by easyJet link. This Privacy Policy applies to all Contacts whether existing, prospective, declined, exited or former and users of our website. Any other amendments to your flight should be made using our normal change of booking process. All passengers aged 16 and over, and passengers under the age of 16 who are not travelling with an adult, on the same booking reference, are required to provide photographic ID at the check-in desk (unless already checked in prior to arriving at the airport) and at the Departure Gate. If you want to review, verify, correct or request erasure of your personal information, object to the processing of your personal data, or request that we transfer a copy of your personal information to another party, please contact our data protection officer in writing. Please call the relevant airport Lost Property department to reclaim any such items: Gatwick - 01293 223 457 / http://www.lostproperty.org/search.php, Stansted - 0330 223 0893 / Minimum 48 hours notice required to carry these. Please note redemption seats are subject to availability so may not always be available on your chosen flight even if normal fares are still available, booking redemption seats in advance is advisable. The amount can be any sum. Scan and send a copy of the PIR, your bar-coded baggage sticker, proof of purchase, age and model of bag, and a valuation for a repair or similar replacement item. Passengers travelling to/from Alderney are advised to deliver their clubs to the freight shed in advance. Medium-sized instruments such as Cellos, Guitars and Harps can usually be carried in the cabin provided an additional seat(s) is purchased, and they can be secured safely. In some cases, we may use your personal information to pursue legitimate interests of our own or those of third parties, provided your interests and fundamental rights do not override those interests. The Primary Member must be aged 18 or over, the other members may be of any age and the six additional members may include children and infants. **If you are asked to check the size of your bag in the gauge ALL parts (including wheels and handles) must fit comfortably inside without being forced. To withdraw your consent, please contact us at [email protected] or write to us at the address stated at the end of this Privacy Policy. If we do so, we will provide you with full details of the information that we would like and the reason we need it, so that you can carefully consider whether you wish to consent. Owners will be required to muzzle their dogs from the time that they check-in until the dog is placed in the transit carrier/cage in the aircraft. Bookings made via the Call Centre will incure a small fee (see Charges and Fees Summary). There must be no ammunition in the gun. Your Award Points will automatically be credited to your account, usually within 48 hours of completing your flight and can be verified by checking the ‘My Points’ section of the Frequent Flyer page once logged in. •Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests. Awards Points are not redeemable for cash. There’s no need to worry, you can claim airline compensation easily below. ( Maximum 10 pre-booked ski bags per flight on Grenoble route, 6 on other regional services) This concession is subject to availability and is on a first-come-first-served basis. Your flight was delayed for more than 3 hours. Any item with a corrosive or dangerous label will NOT be accepted for travel regardless of the contents. Valid police warrant card/badge We're here to help. We strive to provide you with choices regarding certain personal data uses, particularly around marketing and advertising. Small lithium batteries and cells are found in mobile phones, watch batteries, MP3 players, cameras and laptops. Simply pick up your luggage from the baggage carousel and take it over to the GatwickConnects desk, and they will check you into your next flight and take care of your bags. NOTE: We regret that Web check-in is NOT available if you are travelling with an INFANT (under 2 years), free airport check-in is available. Desks open at 0545 or 2.15 hours before departure, whichever is the later. All passengers are required to self-isolate for 14 days on arrival in to the Bailiwick, except under certain circumstances. Central Reservations Monday - Saturday 08:00 - 20:00 & Sunday 10:00 - 20:00, Tel: +44 1481 267267 The European Union has adopted security rules that restrict the quantity of liquids, gels and pastes that air passengers may carry in cabin bags. If you have purchased a FLEXI Fare and not checked in two pieces of hold baggage you will not be charged for oversized/overweight hand baggage at the gate which will be removed and placed in the aircraft hold providing there is only one piece weighing no more than 23kg. If you are expecting a multiple birth you will require a Doctors certificate AS WELL as completing the appropriate form below. Yes, you can, but only whilst the seat belt sign is switched off, it might be best to consider pull-ups and/or training mats just in case the seatbelt sign has to remain on. Frequent Flyer points tickets are currently not able to be changed online and therefore the applicable web charges will apply. Can I only book return flights? •for security purposes i.e. Can I buy additional Award Points?No, there is no facility to purchase extra Award Points at this times An accompanying adult passenger is permitted to carry onboard on their behalf: a carrycot or small wheeled collapsible buggy or a car seat and a reasonable amount of food and drink for the flight in a baby changing bag. A Property Irregularity Report (PIR) will be completed by the staff member and a copy given to the passenger. Other fare types are non-refundable. Generally the maximum watt-hour rating for these batteries is 100Wh or below. It is important that you read this Privacy Policy, together with any other privacy policy we may provide on specific occasions when we are collecting or processing personal information about you, so that you are aware of how and why we are using such information. From January 2016, we’re making it easier for expectant mothers who are further into their pregnancy to fly with us. Provided you have not checked in bags can easily be added to your booking online at Aurigny.com via the Manage section and they can also be added at the airport at an extra charge. Before passengers can be accepted, you MUST provide a medical certificate obtained by the doctor, and dated within the prior 7 days, confirming that the passenger is fit to travel. You will not have to pay a fee to access your personal information (or to exercise any of the other rights). You will then be required to contact the airline, by email, within 7 days to make a claim for compensation. If you do not have hold baggage then proceed directly through security. Minimum 30 minutes for Guernsey flights. One piece with maximum dimensions of 55cm x 36cm x 20cm to fit in the overhead locker and another piece with maximum dimensions of 35cm x 25cm x 20cm to fit underneath the seat in front of you. Seats are subject to availability at time of selection. Hand baggage allowance is not allocated to an instrument in a seat. Dogs must be muzzled throughout the terminal. Tickets booked since the restrictions on essential travel came into effect, for travel on the Southampton lifeline links, are subject to normal terms and conditions of the ticket - change fees and fare differences are payable, and tickets are non-refundable (except Flexible tickets). Thurs 09 March - update 0950. Save money by adding seat selection to your booking before getting to the airport. Aurigny, as carrier, will have the final say at embarkation if they have any concerns for the animals welfare they reserve the right to refuse carriage. Yes, but only if you made your booking via www.aurigny.com, otherwise you should change it via the method you used to make the booking. Minimum Check-in/Bag drop 30 minutes Guernsey flights. Please note, due to size, weight, value and fragility, these items will only be carried subject to availability on a Limited Release basis. Please ensure that your instruments are covered by adequate insurance. (Maximum 2 weapons per case). For example, if a parent has to accompany their son/daughter for travel to a UK school, they will get their return (unaccompanied) trip for free. Youths aged 14 years or over travelling without adults are expected to be able to look after themselves in the same way that unassisted adult passengers are. Less commonly, we may process this type of information where it is needed in relation to legal claims or where it is needed to protect your interests (or someone else's interests) and you are not capable of giving your consent, or where you have already made the information public. Follow safety instructions and communicate with crew members on safety matters. If you do need to make a change to your reservation you will have to pay a change of booking fee plus any difference in fares, fees will differ if changes are made through our Customer Service desks or call centre. Yes, children over the age of two can be added to a household account. DO I GET FREQUENT FLYER REWARD POINTS ON ALL THE NEW FARES OFFERED BY AURIGNY? Alderney Desk opens 2:00 before departure. In these circumstances, we will endeavour to provide accommodation suitable for your needs but we are not in a position to provide specialist care or assistance to passengers, above and beyond what is outlined above, so you will need to take care of yourself overnight and at mealtimes. If you have a SMART or FLEXI fare, seat selection is included in the fare, you will just have to select a seat on your new flight. We will do our best to accommodate the needs of musicians, but it needs to be recognised that we have to adhere to various regulations, have certain operational constraints due to the types of aircraft we operate and also have to ensure that other customers are not inconvenienced or delayed though the carriage of musician’s instruments. Passenger Handling: Seagi Societe d' Exploitation Aeroport. •Right to erasure of your personal information. On this route, a majority of Unaccompanied Minors travel for schooling and there are family networks at both ends of the journey. This may be whilst waiting in airports, travelling by coach, taxi, train or ferry, overnight stops in hotels, guest … Please note: (**) In case you have not travelled with us before, you should be aware that we operate a fleet of smaller aircraft, which may not have the same facilities you are used to with larger carriers. Please note that Aurigny are now operating out of the North Terminal. If there is the risk of weather disruption, the Unaccompanied Minor will have to be rebooked onto an alternative service. There may be long periods where no representative from Aurigny is available to talk to. Wheelchair assistance through the airport - to and from the aircraft. Can I breast/bottle feed on board the flight? Vouchers can be used multiple times until the value is zero and are valid for a year. This is how we decide which services may be relevant for you. Some of the above grounds for processing will overlap and there may be several grounds which justify our use of your personal information. By this we mean the use of specialist stair climbing equipment to help people with reduced mobility to get onto the aircraft. Vouchers are not refundable. •Marketing, advertising and promotion activities. Assistance for Disabled travellers and passengers with reduced mobility. A parent/guardian must agree a disclaimer on our website acknowledging the young person can take care of themselves during any delays and disruption, including unexpected overnight diversions. Yes, it is available on all Aurigny routes. If a passenger is already planning to travel with another person, such as a family member or friend (aged 16 and over) who can provide the necessary assistance, this can be booked in the normal way. We are aware of the impact this is likely to have, and although the number of children using the service is relatively small, we fully appreciate and understand the implications for those families using it. Yes, you are able to pre-book your seats at a fee to ensure you are all sat together. •Right not to be subject to decisions based on automated processing. You will have to check-in at the desk in Guernsey for your onward flight to Alderney. Please note, Aurigny reserves the right to cancel and offer for resale any reservation not taken up by the latest time specified. Provided you have not checked-in for your flight you can change your booking online by selecting “Manage” on our website. If you have any questions about this Privacy Policy, please contact our Data Privacy Team as follows: To ensure the safety of the aircraft, and all those onboard, passengers' checked-in baggage and hand baggage must not contain articles or substances that could pose a danger. 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