Thank you for taking the time to send in your feedback. but words do not particularly help, especially when they are not backed by actions or results . I have it and it is the best dressing gown I've had. Please accept my sincere apologies for the disappointment this has caused. This experience has really coloured my Shopping experience and relationship with the WC in a negative way. £4.65 postage. Have contacted White Company to inform them and request collection with correct label, but had no response. What has happened to the White Co!, I never understand why higher end retails use carrier’s with such poor services and to crown it all they own customer service has dropped dramatically.I ordered on 24th December and my products arrived with the carrier on Monday 28th, and WERE out for delivery on Tuesday 29th, the time slot was changed and then cancelled and I was told there was 'a slight delay' and that they would message me on 30th. Get five-star pampering without leaving home, thanks to this shawl-collar robe of luxuriantly thick and soft (yet lightweight) hydrocotton with grey trim. Read … The White Company Fairisle/Icelandic Wool/Mix Light Grey Marl/Sequins Jumper 8. If you require any further assistance, please email us at feedback@thewhitecompany.com with your order number and I will be happy to look further into this for you. or Best Offer. Not hydro cotton but I have this one and love itwww.thewhitecompany.com/clothing/robes/hooded-velour-robe--blossom/. Makes a perfect gift too! If I could give 0 stars I would! It's £75 quid. Sale ends soon. And my son was very excited about this. Matte White Choir Robe. £15.00. Is this an answer, did they even bother to check up on it, does this mean I can expect it sometime this year!! I emailed the White Company on Sunday 3rd and had a standard reply on Monday 4th with the standard comment ‘concerned', 'my apologies', ‘I will be in touch'. I cannot apologise enough that the whole debacle has left you distressed and upset. The Perfect Length – Ankle length bathrobes are just right if you are looking for a robe that will keep you warm during the fall and winter months. And some prefer to match their bathrobe with the rest of their bath linens. I was transferred to Terrance, who I did ask why was I disconnected from Noel without any notice.Terrance said Noel had to go to lunch (9pm). Real reviews from real people. Keeps you warm without over heating and washes really well too. !Really White Company pull up those cashmere sock! Please email us at feedback@thewhitecompany.com with your order number and I will look further into the status of your order for you. Disappointing as I have been a loyal customer for more than 10 years. If you are a 0 it may be a little oversized & drapey. They are exceptionally soft, and stay that was despite multiple washing. Free UK delivery over £50. Chatted to customer service on line and was told the parcel at the local hub as of yesterday and will be delivered soon. It is by far the best dressing gown I have ever had. Enjoy the relaxing comfort of a robe from The White Company US. No apology. Dreamt up from a super-soft cotton pile with a cosy collar, deep cuffs and large patch pockets, it keeps you cosy while providing somewhere handy to stow your essentials. Bring the spa experience home with the Comphy Spa Robe. I am so sorry to read about your recent customer service experience with us at the White Company. 1 bid. Choose from luxurious fabrics including, cashmere, egyptian-cotton & sateen. Kind Regards Elarna. I got a copy and paste reply stating that I have until end of January.Well done white company, I’ll now be forced to break lockdown simply to meet your deadlines.For the sake of a £20 water bottle, vs a fine for being out. Even with the current 20% off, it's still pretty pricey. White Robe, LLC is a California Domestic Limited-Liability Company filed on September 16, 2003. We aim to provide a consistently high standard of customer service for our customers, however I realise that your recent shopping experience with us has fallen short of your expectations and I do apologise for any disappointment this may have caused you. !This is not acceptable. I contacted the WC and they said they would Email the voucher over... not very Gift like I may say!! Price. Very angry and disappointed. Items delivered on time, as described and any refunds made efficiently. ... (1 review) Quick View > 30% off . Thank you. All rights reserved. Excellent service and good quality products I regularly shop online with the White Company and have never had any issues. Loved it so much that I’ve just ordered matching items. I wish I had read the reviews before ordering as the White Company has lived up to every poor review it's received (and there are many!). Only the latest review will count in the company's TrustScore. Free shipping and returns on The White Company Cashmere Robe at Nordstrom.com. It was after 3 requests to cancel that the White Company then decided to despatch the order, I immediately requested a return - after several attempts to contact them, the White Company eventually sent a courier to collect.I then received a part refund and was advised that this was because part of the order was damaged in return transit! Officially Licensed NFL Team Silk Touch Bath Robe, For Men and Women 4.6 out of 5 stars 5,623 $30.00 $ 30 . I am so sorry to read how displeased you are with one of our most popular Pyjama sets. Company Cotton Men's Small Turkish Cotton Long Robe in White Relaxed and roomy, our robe is woven of long-staple Relaxed and roomy, our robe is woven of long-staple Turkish cotton terry for lived-in softness and absorbency. Am still waiting. Wrap yourself in luxury. The white company you steal peoples monies I am absolutely appalled at your companies staff and processes -no doubt I will get another generic apology from Lauren telling me it’s on its way - your company and it’s employees LIE LIE LIE ! Just what you want to put on post-shower or for chilling out at home. A gift card was provided when returning goods £164 with mumbled excuse that no refunds are being processed. Now $59.50 (2 reviews) Quick View > bestseller. Thank you for taking your time to send in your feedback. Great quality and long lasting smell. The White Company- UK Stores Reviews. Worth the money? Customer services very condescending and unhelpful . Even with the current 20% off, it's still pretty pricey.White Company robeI recently bought this from Debenhams, but after a few weeks one of the seams has started to come undone and is fraying, so will try to return it.Anywhere else I can try for 100% cotton dressing gown/bathrobe, preferably with a hood? This type of fiber turns into strong, smooth double-ply threads when spun, making the robe especially durable. Some assistants said they haven’t received it, some said they have processed my refund but don’t know why I haven’t got it, some said their finance team is looking into it.They just lie promising to call back, email back, but never do. To comment on this thread you need to create a Mumsnet account. I can’t believe all the negative reviews, so sad but have to agree. No contact methods work, no online chat available. Up to you if you think it's worth it. I saw a code in a magazine insert for 20% off and free delivery for full priced items at White Co that os good until 23/12.You might want to google for code before buying. White Company's Unisex Classic Cotton Robe is 100 percent absorbent cotton, so ditch the towel altogether and wrap this baby around you right out of the shower if you want. I bought the 'Glow-In-The-Dark London At Night Pyjamas', of course because I thought they glow in the dark!
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