Authenticity Guarantee purchases are covered by eBay Money Back Guarantee as detailed in this policy, with specific requirements and/or exclusions detailed below. Customer satisfaction is equally as vital to preserving a seller's performance status, which eBay keeps a close tab on. When an item not as described claim is filed the seller is required to either pay for a return shipping label OR refund in full. The seller doesn't accept returns, so now I'm confused as to whether or not I need to return the item and how to go about doing so. How to give a partial refund after the item is returned. When a buyer reports that they didn't receive an item and the transaction meets our eligibility requirements, we will look for: If we determine that the item was not successfully delivered or collected: Evidence of successful delivery //]]>-->,
