Services were being transformed to make sure acute, outpatients, nursing outreach and community paediatric services holistically met the needs of children and young people. Multidisciplinary working was apparent across a range of specialities within outpatients. East Sussex alcohol harm reduction strategy 2021-2026 Kings Drive, Eastbourne, East Sussex, BN21 2UD Overall: Good. However, some improvements were needed in bed management processes to ensure that patients did not remain in the intensive therapy unit (ITU) longer than required and patients requiring critical care were managed in an appropriate setting. Staff knew about the psychiatric liaison team based in accident and emergency department and that the team were available 24 hours every day. Aurora Behavioral Health Systems Patient Services team can also answer questions regarding funding. Moving patients at night is only done in an emergency. Your hospital admission - East Sussex Healthcare NHS Trust We also inspected one other Maternity service run by East Sussex Healthcare NHS Trust. The trust systems for the management of patient records were new and not yet fully embedded.Patient records had been moved off site and were retrieved when needed but staff reported some delays in this. Let us know. The trust rate of surgical site infections (SSIs) was better than the national average. Admissions Unit - Eastbourne DGH - Information for the day of your Following our report in January 2017 it was highlighted that the outpatient service must develop play services in line with national best practice guidance. Toiletries, including a hairbrush or comb, soap or a soap substitute, toothbrush, toothpaste or denture cleaner, and any shaving equipment needed. The childrens service was in the process of introducing Excellence in Care audits and the tool included a regular paediatric early warning system (PEWS) audits. NHS England Same day emergency care Options for food and drink had improved for patients in the clinical decisions unit but audits of the use of the malnutrition universal scoring tool (MUST) noted poor compliance with trust standards. Staff completed and updated risk assessments for each child and young person and removed or minimised risks. Your most recently prescribed spectacles or contact lenses (including cleaning fluid), any hearing aids and denture box. Phlebotomy clinics had set appointments and focused on calming children down prior to and during blood taking procedures. We saw staff interacting in a caring and dignified way with patients with ill mental health and learning disabilities. Leadership, governance and culture were used to drive and improve the delivery of high-quality person-centred care. 0300 131 4500, Eastbourne District General Hospital Where individuals needed support this was provided. For example, through the use of practice based competency assessments for a variety of clinical procedures. This was evidenced through a few incident reports, such as when a patient remained in the emergency department for 19 hours when multidisciplinary medical teams failed to identify an appropriate care pathway. The admission process includes these steps: Intake : You'll meet with one of our compassionate intake coordinators who will listen to your story and history, assess your situation, and determine how we can best help. Hospitals in Eastbourne - Business Directory - 192.com If you need assistance to stop smoking please speak to a member of staff who can refer you to the appropriate service. Provide an acute frailty service at least 70 hours a week, with the aim to complete a clinical frailty assessment within 30 minutes of arrival in the ED/SDEC unit. We rated safe as requires improvement and well-led as good and the Eastbourne Midwife Unit as requires improvement overall. The unit has two main birthing rooms, one included a birthing pool, two en-suite postnatal rooms for women to be transferred into after they have given birth. The incidence of both pressure damage and falls had shown a sustained improvement over time. We are dedicated to the wellness of INDIVIDUALS, their FAMILIES and the COMMUNITY through prevention, intervention and treatment via our inpatient and outpatient services. There were 10 times from 1 January 2019 to the 1 October 2019 where the short stay paediatric assessment unit, was closed at the weekends. They treated patients with compassion and kindness, respected their privacy and dignity, took account of their individual needs, and helped them understand their conditions. Staff felt respected, valued, and were proud of the organisation as a place to work and spoke highly of the culture within the service. Provide SDEC services at least 12 hours a day, 7 days a week. Staff understood the services vision and values, and how to apply them in their work. Earlier recognition and identification resulted in more timely review by the critical care outreach team, who had oversight of all NEWS Scores for all patients in the hospital. Every effort will be made to find an appropriate bed in a single sex area as soon as possible dependent on your clinical requirements. This information will help us make improvements to the website. Kent Surrey and Sussex Air Ambulance (G-KSSC) pays a visit to Eastbourne Hospital this afternoon RM 2J6FRBR - Air ambulance transports critically ill patient from Eastbourne hospital to suitably equipped medical facility. There were clear and effective processes for managing risk and performance. We spoke with 6 staff members to understand what is was like working for the service, including midwives, maternity care assistants and housekeepers. Leaf Hospital, St. Annes Road, Eastbourne, East Sussex, BN21 2HW. Staff provided good care and treatment, gave patients enough to eat and drink, and gave them pain relief when they needed it. In the week beginning on April 3, 2021, hospital admissions were 85.5% of what would be expected based on historic patterns. Recent audits took place for JAG (joint advisory group on gastrointestinal endoscopy) accreditation, which they are currently awaiting the outcome. the service is performing well and meeting our expectations. There were systems in place to support learning, improvement and innovation. Eastbourne District General Hospital - Wikipedia The healthcare assistant team had been awarded as unsung heroes for their work in improving the patient experience and in most of our observations staff demonstrated a commitment to kindness, compassion and empathy. On the day of your discharge any medicines you need will be prescribed by the doctor and dispensed by the hospital pharmacy or the ward/unit area. AURORA BEHAVIORAL HEALTH SYSTEM is Arizona's largest free-standing psychiatric hospital system. there are some services which we cant rate, while some might be under appeal from the provider. Mr Lawson refuses to engage in onerous pre-tests, so there is no entrance exam. On arrival to the ward you will be shown your allocated bed space, the bathroom and toilet facilities and given a call bell to contact staff as required. A regular trolley service, with a selection of newspapers, magazines and confectionery, is available on most wards. Staff assessed risks to patients, acted on them and kept good care records. privacy policy, NATIONAL HEALTH SERVICE: EASTBOURNE DISTRICT HEALTH AUTHORITY. We told the trust they must ensure consultant cover meets the minimum requirements of 16 hours per day, as established by the Royal College of Emergency Medicine. This enabled staff to use escalation areas and additional spaces for patients whilst they waited for diagnosis and treatment. It is managed by the East Sussex Healthcare NHS Trust . There had been times when these staff were not specialist trained in paediatric care. We aim to accommodate all our patients in same sex wards. Explore Your Treatment Options : You . All those we spoke with were clear who their immediate manager was; this was not the case on the last inspection visit in 2015. Where healing starts andthe road to recovery begins. the service is performing exceptionally well. For services we haven't rated we use ticks and crosses to show whether we've asked them to take further action or taken enforcement action against them. Training rates for the Mental Capacity Act (2005) exceeded the trusts target of 90% and staff demonstrated good knowledge of this. A mental health liaison team provided urgent reviews within two hours of referral although there were gaps in the service out of hours. We rated it as good because: Published The plan for your discharge from hospital will start on your admission to hospital. Eastbourne Station to Eastbourne District General Hospital by train, bus and walk. Published The service managed safety incidents well. As such, Rosewood Ranch admits clients 24/7 for our Inpatient and Residential programs. We noted that whilst the rating remained the same, there were noticeable improvements in many aspects of care. They provided emotional support to children and young people, families and carers. Early 2021 data show no rebound in health care utilization 27 February 2020. To use this service you will need to buy a pre-paid card. TN40 2DZ. Staff showed compassion when dealing with patients and protected their privacy and dignity. Overview - Eastbourne District General Hospital - NHS Patient records were available, kept secure and up to date. The Bare below the elbow policy was enforced more rigorously through the daily safety huddles. We rated it as good because: Published This included assessing the patient against the risk of falls, nutrition status, skin integrity and pain. Friends and Family Test results showed a higher than average response rate and the scores were higher than the England average. We rated it as requires improvement because: Community & mental health inspection reports for Eastbourne District General Hospital can be found at East Sussex Healthcare NHS Trust. the service isn't performing as well as it should and we have told the service how it must improve. Records were clear, up-to-date, stored securely and easily available to all staff providing care. Matrons and senior staff felt the matron assistant was a valuable resource, which meant had more clinical time to spend on the ward supporting nursing staff. Every adaptation was offered to make the appointment as comfortable and relaxed as possible. The service did not have a major incident policy for the mortuary, although they had started work to produce this. We saw incidents and lessons learned documented on team minutes and observed it happening within safety huddles. They supported staff to develop their skills and take on more senior roles. The sepsis link nurse developed a think Sepsis poster which highlighted monthly audit results and a Stop sticker when the pathway was no longer appropriate, to ensure staff used the screening tool and cascaded results to the clinical leads and matron. Building: Acute Admissions Unit. At least one standard in this area was not being met when we inspected the service and. Good Hospedia is a private company which provides this service and they set the charges, including the cost of incoming and outgoing calls. We observed clear referral pathways for patients who were displaying or had mental health conditions. People could access the service when they needed it. However no patients waited more than 12 hours from the decision to admit until being admitted and much work had been done by the site management and executive team to address patient flow throughout the hospital. They provided emotional support to patients, families and carers. The trust was established as East Sussex Hospitals NHS Trust on 1 April 2002, taking its current name on 13 May 2011. This may not apply if you are coming in for day surgery or minor procedures, or in areas that require specialised care for example the cardiac unit and intensive care unit. Staff treated children and young people with compassion and kindness, respected their privacy and dignity, took account of their individual needs, and helped them understand their conditions. Data collection takes place on one day each month and reported within monthly governance meetings. This maternity thematic review was a focused inspection; we inspected the domains of safe and well led using the CQCs established key lines of enquiries (KLOES). The childrens outpatient unit provided families with various clinics for children living with health conditions. There were times still when patient records were not available for pre-assessment clinics and consultations. The key aims of these services are the prevention of unnecessary hospital admission, to facilitate early hospital discharge, to prevent premature or unnecessary care home admissions, and to enable people to live as independently as possible. The outpatient department at Eastbourne hospital was undergoing an improvement programme for services provided to patients. Staff knew where to access support and information. Staff delivered patient care in line with evidence based care and best practice guidance. Protected meal times mean that we can help patients who may need assistance with eating and drinking and maintain privacy and dignity. [3] [4] In 2021 the trust bought the private hospital Spire Sussex Hospital, which is physically linked to the trust's Conquest Hospital in Hastings. If you have any dietary requirements, please speak to the nursing staff and they will assist you. The incident-reporting system indicated consistent oversight from the senior team and a detailed approached to establishing the causes. Learning from Morbidity and Mortality meetings needed further development. All inspections: Eastbourne District General Hospital - CQC UK hospital admissions for coronavirus are highest since July Acute Admissions Limited Headquarters. The service had a vision for what it wanted to achieve and a strategy to turn it into action, developed with all relevant stakeholders. The unit operated 24 hours a day for low risk mothers. However non-availability or delays in responding to referrals to specialties had resulted in negative patient outcomes including for patients who needed a stroke assessment. They are standing by 24 hours a day, 7 days a week to take your call. We look at the needs of all patients when making these decisions and we will discuss with you prior to any move. We accept all major insurances as well as Medicare and all AHCCCS plans. The board above your bed will state your name, the consultant leading your care and your named nurse. It also has seven maternity beds in a midwifery led maternity unit. The department performed similarly to or better than national averages in the Emergency Department Survey 2016 and between November 2016 and December 2017 in the time from arrival to initial assessment. This included greater emphasis on evidence-based practice and training. The safeguarding team had recently been expanded and was addressing specific areas of the trust where shortfalls in practice were identified. Prev 1 2 Next . However some governance processes did not demonstrate effectiveness or improvements in patient outcomes. In most wards there is a bedside television, radio and telephone system called Hospedia. Consultant vacancies were listed on the service risk register and the latest available data noted 69% of patients were reviewed by a consultant within 14 hours of admission against Royal College of Emergency Medicine guidance. Eastbourne District General Hospital is located on the outskirts of Eastbourne town centre. The Weekly and Monthly A&E Attendances and Emergency Admissions collection collects the total number of attendances in the specified period for all A&E types, including Minor Injury Units and Walk-in Centres, and of these, the number discharged, admitted or transferred within four hours of arrival. Nurse staffing was on the divisional risk register and staff reported that there were often staff shortages that needed to be filled with bank and agency staff. 0300 131 4500, Cancel or reschedule your outpatient appointment, Long COVID Assessment and Support Service Feedback, Patient transport and help with travel costs. A robust governance system was being introduced. 0300 131 4500, Bexhill Hospital This meant that often children with complex needs did not have access to this important resource. Ward and departmental safety thermometer results showed improvements across the service. we have taken enforcement action.
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