Create an account to follow your favorite communities and start taking part in conversations. Massive outages do occur because of problems such as storms, floods etc. Reddit and its partners use cookies and similar technologies to provide you with a better experience. Request Xfinity Quote Call 1-865-500-4995 Comcast Business Services in East Lansing, MI. While 800-934-6489 is Comcast's best toll-free number, there are 14 total ways to get in touch with them. Enter another ZIP to see info from a different area. How to report a downed wire if I'm not a customer? Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. Contact Comcast and let them know of the down landline problem. The phone can get very busy, but I can understand if you would rather speak to somebody on the phone. Comcast Xfinity is the largest cable TV company and largest home Internet service provider in the United States. Check an issue already reported Call our Buried Wire Center at 800.924.9420 Monday through Friday between 8:00 a.m. and 6 p.m. Genius. This website wants shut How do you fix an exposed wire without electrical tape? In the aftermath of a major storm, be aware of hazards presented by downed power lines. Their credit are expensive and for them to delete for no reason given is full fraud and Theft. . Create an account to follow your favorite communities and start taking part in conversations. Cookie Notice By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Please call us at 1-800-XFINITY to talk to one of our customer service representatives for further information. According to the home inspection site GreatInspector.com: -Your utility is responsible for the wire from the street, but only to a certain point. Help with my Comcast issue First: share to improve GetHuman3339193's odds Strength in numbers! They have been hanging very low for over a year. 5 month old thread now being closed.. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. Remember: This number is just for unburied ground cables. #iworkforComcast Comcast Xfinity problems in the last 24 hours. 1 6 An official employee, such as myself or whoever is first available, will respond. If you are a Comcast customer who would like to report an issue or you have a question about our new or existing services, please call Comcast at 1-800-Xfinity (800-934-6489). You can also request a call at a time that fits your schedule. If you have questions about your services, we're here to answer them. How To Repair A Cut Underground Cable Line, Question: How Much To Repair Comcast Cable Box, Question: How To Repair Cut Electrical Cable, Question: How To Repair Cut Internet Cable, Quick Answer: How Much To Repair Outdoor Comcast Cable Box, Quick Answer: How To Repair A Cut Directv Cable, Quick Answer: What Is Cost To Repair Outdoor Comcast Cable Box, Quick Answer: What Is Cost To Repair Outdoor Comcast Cable Tap. Press question mark to learn the rest of the keyboard shortcuts. Cookie Notice Electric Lines that run from the utility pole to your residence. Log in to your account at xfinity.com/myaccount using your Xfinity ID and password. Call BGE at 1-877-778-2222 to report any downed electrical lines. It may be used in setting the FCC's priorities for regulating companies like Comcast. Some utility companies mark or paint their lines. If you have questions about your services, we're here to answer them. Did you find drooping wires, downed lines, or AT&T equipment in a yard or on the street? They can be reached by dialing 1-800-837-4966 Sun-Sat 12:00 AM - 12:00 PM Local Time or via the link provided. Dont remove this wire unless its absolutely necessary: It could snag on a power cable and cause massive problems if you try too hard to remove it, such as electrocution or causing live power wires to come loose. I need someone to come out and fix it. However, its critical not to cut into a power line, as you know. Press Enter to send it. came out and verified that it isn't live. If you see a power line on the ground, don't assume that it is not energized or that it is insulated. I have a downed wire in the middle of the street. I am a bot, and this action was performed automatically. Please contact the moderators of this subreddit if you have any questions or concerns. Click the direct message icon, Click the "New message" (pencil and paper) icon, In the 'To' line, type "Xfinity Support" there. When asked if you want to order new service, say "No." -ATTU-verseCare. Immediately Call Emergency Services. Click the Check for Issues button. How to report a down or damaged CenturyLink line. Please send a private message with your name and service address by clicking on the chat icon so I can further assist. If you smell natural gas, see downed power lines, or suspect another emergency situation, leave the area immediately and call 9-1-1. With our new Xfinity support chat, you do not need to input the name of a person. Stay put and call 911. For immediate assistance, check out the Xfinity Assistant. I explained this to the rep when I called to cancel. I even have filed complaints and I encourage others who have skilled the same or comparable things to additionally file complaints. The map below depicts the most recent cities in the United States where Comcast Xfinity users have reported problems and outages. Thank you for reaching out to our forums community, its great we can connect this way! There are two wires hanging down, one black cable wire and the other a twisted metal cable which appears to be the ground wire. A violation of this law can lead to misdemeanor or felony charges, and is punishable by up to 3 years in jail. Asking on behalf of my place of business. Picking up downed tree limbs, branches, clearing roads and repairing damage -- they were all part of the cleanup. We can help with technical issues, general service questions, upgrades & downgrades, new accounts & transfers, disconnect requests, credit requests and more. First Call 9-1-1. It's not the power line and I don't think it's the regular cable either because there's no service outage. Heat-shrink tubing can be used to repair long sections of exposed electrical wire as well.Heat the tubing using a heat gun or hair dryer until it shrinks. X | `>`. If you receive overhead electric service, your electric system con- sists of the following: 1. If the IP address resides on the Comcast network. Yes, Comcast will come to your house to install the cable lines and equipment to your home. Archived post. I am a bot, and this action was performed automatically. Talk to Us. Or text 'OUT' to 697326 to report an outage and 'STAT' to receive outage updates. I hope youre having a great week so far! Then Call Us. View the Xfinity outage map and find out when an area will be back online. First, your internet service provider sends a data signal through the coaxial cable, or coax cable, into your homespecifically, to your modem. I am liable if someone were to get electrocuted from my fence as it is your wire which has been hanging down for months now. Reporting this to comcast seems to be a problem. Whenever there is an outage, your first step is to report it via email or twitter. To send us a Private Chat Message, select the message icon in the top right corner and then search for Xfinity support. There are low-hanging wires at 209 and 215 South 10th street, Nashville, TN 37206. Comcast landlines are being used by homes and businesses alike. In the top right corner, you'll see a little chat icon near the bell icon. I can understand your view and that is why we have implemented alternative platforms such as Twitter, Facebook, Reddit, and here! Just select Xfinity support and you will be able to speak with the next available specialist. Click the direct message icon, 2. Before contacting them, items GetHuman3339193 may need: Name on account, Billing Address, Last four of social security, and Account PIN The issue in GetHuman3339193's own words If you smell natural gas, see downed power lines, or suspect another emergency situation, leave the area immediately and call 9-1-1. Call 800.288.2020. The tree and the cable are both on the grass verge next to my property. Thank you! In the top right corner, you'll see a little chat icon near the bell icon. Otherwise, press 0 at each prompt; eventually get rep. You should never get a big shock from a coax cable. Type your message in the text area near the bottom of the window. Comcast phone support has been extremely unhelpful and they don't seem to have a public safety line I can ring into either. Curious how long a ticket will languish in the system now until a person gets in touch again Hello and Happy Thursday, Suzanne! Cut and paste the firewall logs (including the offending Comcast IP address) into an email and send it to abuse@comcast.net. I am a bot, and this action was performed automatically. Discussion. @XfinityThomasChow long does it take for someone to reply? Select "Xfinity Support" from that list (an "Xfinity Support" graphic replaces the "To:" line), 4. Jacksonville, Florida Area. .css-1d89nre{color:#000000 !important;background-color:!important;}.css-1d89nre:hover{color:#000000 !important;background-color:!important;}.css-1d89nre:focus{color:#000000 !important;background-color:!important;}.css-79cmum{line-height:85px !important;}Home, How on earth can you reach a human to report comcast wires that are lying in the ground? Then, call PG&E at 1-800-743-5000. . I called but only received voice mail. Comcast does not do tree trimming. Depending on how many different rooms you are wiring, you may only have to go through a few inches of wall. We use Cookies to optimize and analyze your experience on our Services, and serve ads relevant to your interests. I really appreciate you being a member of the Comcast Family! If you absolutely need to have it removed, consult with an electrician before doing so. I hate to hear this has been your experience and would love to investigate this for you! . The British Broadcasting Corporation ( BBC) is the national broadcaster of the United Kingdom, based at Broadcasting House in London, England. 2 1 RR ryanray.rr81 Visitor 2 Messages The tree and the cable are both on the grass verge next to my property. This will stiffen the damaged area and protect the exposed wire to prevent further wear and tear. Jul 2007 - Sep 20169 years 3 months. I have a downed wire in the middle of the street. Where or how can I report this? This option is available 24 hours a day, 7 days a week. Privacy Policy. If you are experiencing problems with Comcast Xfinity, please submit a report below. Store Locator Status Center Check for outages and troubleshoot your services. Then it thanks me for signing in. For more information, please see our How much notice do you need to give Comcast to cancel? Hello @user_300363 and thank you! and our Let us know if you find downed or uncovered wires or cables in your area. Electric lines that are located some distance above the utility cables were cleared a couple of years ago by the power company's tree trimming crew. How do I know if my home is wired for Comcast? Please contact the moderators of this subreddit if you have any questions or concerns. Your IP: Make the report to that person.. Sound the horn, roll down your window and call for help. Thank you so much Anthony for sending us over those details and the Modmail. Stay at least 35ft away from any downed wires during cleanup and other activities. Throughout our history, DISH has always put customers first. The next best way to talk to their customer support team , according to other Comcast customers, is by calling their 877-228-8567 phone number for their Call For New Service department. My thinking, if I were to do this at my house would be that that 1.) You can call us at 1.800.VERIZON (1.800.837.4966) or chat with us by clicking the red Chat Now button on the Contact Us page to report a downed line. Hi, @user_af7a95. 1. Press Enter to send it. You can also use Xfinity MyAccount (Web|iOS|Android) and xFi app (iOS|Android) for product and account support. We have made changes to keep employees safe so response and call times may be longer than usual. That legacy of commitment to customer service continues throughout this pandemic as DISH has taken active steps to maintain your ability to sign up for DISH service and protect you and your family during technician visits and in the DISH installation process. Click the "New message" (pencil and paper) icon, 3. Step 1: Inquiry. New comments cannot be posted and votes cannot be cast. Press question mark to learn the rest of the keyboard shortcuts. Call us at 800-477-5050. If you cant find your address online, you can chat with us at xfinity.com/chat or call 1-800-Xfinity and well determine if service can be provided to your address. Scroll down and select Manage Internet. We have made changes to keep employees safe so response and call times may be longer than usual. Access convenient online chat, browse our forums, or ask the experts in the Comcast Business support community. Don't touch a downed power line or other equipment. 3.) Do what's best for your business. Hello and thank you for taking the time to reach out to us here on our Xfinity Forums. Make sure you are signed in with your Xfinity credentials. A drop-down list appears. Hello and thank you for taking the time to reach out to us here on our Xfinity Forums. Then, to let us know why you're calling, say Line is down.. Then, call PG&E at 1-800-743-5000. If two or more of your services are offline, you'll see a banner alerting you at the top of the screen. Status Center Xfinity app Download the app or text "Xfinity app" to 266278 and get help. We can help with technical issues, general service questions, upgrades & downgrades, new accounts & transfers, disconnect requests, credit requests and more. DO NOT TOUCH downed lines or anything they are touching. ET. To confirm, are the wires in question still low-hanging by chance? The channel and its live streaming world news is available . I double-checked our systems and it looks like our tech Esteban was out on the 6th to complete the aerial line raise successfully per your request. Question: Does Comcast Hve To Repair A Cut Cable Line. Don't touch anything or anyone in contact with a downed power line. To send a direct message you may need to:Click "Sign In"Click the "direct message" iconClick the "New message" (pencil and paper) iconType "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. You have to sign up for gig service and sign a 2 year contract first. Thank you so much for contacting our Xfinity Support Team over Reddit. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. If the center conductor of the cable is solid copper, it carries it quite well. A drop-down list appears. Asking on behalf of my place of business. Like. Type your message in the text area near the bottom of the window 5. Search accounts based on account number, or chat online. Comcast Business is here to provide outage information for your Comcast Business Internet, TV, Voice, and other services. Please help before someone gets hurt. Downed Power Line. If you're lucky and it's only phone or cable, they'll coil the wires safely out of the way, and notify the provider (s). I do apologize once again for the delay on our end and sincerely appreciate all your patience! Then, call PG&E at 1-800-743-5000. LEAVE THE AREA IMMEDIATELY and call PECO at (for any emergency) 1-800-841-4141 or . .css-1d89nre{color:#000000 !important;background-color:!important;}.css-1d89nre:hover{color:#000000 !important;background-color:!important;}.css-1d89nre:focus{color:#000000 !important;background-color:!important;}.css-79cmum{line-height:85px !important;}Home, I just want to report a down power line due to the storm and it wont let me how can I do that?.
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