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By clicking Sign up for GitHub, you agree to our terms of service and Alas, fingers crossed for the next challenges. (Which, as a reminder, was renamed to be the "Cloudy Support Service Console"), This afternoon, I added a genius wig in an attempt to look a little older and more experienced. Leave a comment for the Trailhead Baby! If i change it to Basic cases having priority 1, then the challenge cant find advanced cases. "Selling with Sales Cloud Specialist" Superbadge: 5 Lessons Learned You will need it. My bet is that you missed one checkbox in the setup. Ensure the Macro sends an email to the customer.I have submit in Macro and when i run it I can see it works fine, I get the email and also the case is closed successfully.Did you find a solution? Also when i click on Overflow Assignee no records found window pop up. Thanks for your Reply but I passed through that step But now I am getting error in Step 7 while validatingChallenge Not yet complete here's what's wrong:There was an unexpected error while verifying this challenge. Complete these modules to unlock and complete the Service Cloud Specialist Superbadge. Thanks. When you start a create a new report, simply click to start with a clean screen. I tried to rebuild the report in another playgorund but this error occurs agin: We can't find the result 'Sort: Descending' in Grouping1. No. I had enabled 'Email-to-Case' in my because of which, I am getting the following error while trying to complete the challenge. "I named the process :"Cloud Technical Team" !Not sure what is going on .. Executive Report Tips: SolarBot Loyalty Revenue This report is tricky, but I don't want to give away the solution! Hi I am stuck in challenge 6. I have the Enable Email-to-Case and Enable On-Demand Service checkboxes checked, and tested the whole system and am able to create a case via an email. Still stuck? The sketch allowed me to organize all of the instructions into a reasonable order before I started clicking. here's what's wrong: We can't find the Case Stages for the Cloud Technical Team Lifecycle. Ask Question Asked 2 years, 8 months ago. Ensure you group report results correctly. Thanks for sharing your great ideas, thank you so much and keep share.Custom Name BadgesMagnetic Name badges. I was able to work out a solution, I will outline it below. We recommend using a new Developer Edition (DE) to check this challenge. Does this match the requirements? Ensure the Entitlement Field is visible to the System Administrator ProfileI've checked the console app, even gone through the SA profile, but i don't seem to understand what needs to be done. I'm not sure I would have figured that out if I didn't stumble across this forum. These are instructions on the types of rules you need to make. Use Lightning Knowledge to create a knowledge base for better customer service. Hello,I'm stuck on Challenge 4 with the error:"Challenge Not yet complete here's what's wrong:Ensure you set up Email Routing to work without having to install the Email-to-Case agent behind a network firewall. There are two recurrence options for the "required steps" - you will nee to use both of the options as one of the steps is repeated twice. This is really a tricky one. I put both the Security and Service Cloud specialist badges here as they don't particularly belong to another category. When I made mistakes, I simply reverted to the last saved version. Hello. I added the email action for both Classic & Lightning case layout but i do not see the Email button and when i test the console, i can not send and email. Hyatt Place New Taipei City Xinzhuang. (I am totally stuck on a CPQ superbadge right now on the last step!). Review the steps to ensure you configure the Case Stages for the Cloud Technical Team Lifecycle. Step 4 : Service Cloud specialist challage ERROR MESSAGE : "Challenge Not yet complete here's what's wrong:Ensure you set up Email Routing to work without having to install the Email-to-Case agent behind a network firewall. I was convinced I was missing something and racked my brains over it. Thanks for your advice and help. Hi All,I am currently stuck at challenge 4. Edit your action, and on the lookup field for the "assigned to" there is a drop down on the left. I am also having exactly same issue, I logged in as Ada and can see knowledge article, but while checking the challenge it keep sayingWe can't find that Case Agents have access to Knowledge. Start in setup. Take a break, grab a snack, and watch this video. I recommend that when youve finished this superbadge, TURN THIS OFF unless you want to be inundated with auto-response emails! Still not sure what Im talking about? Yes you do. I am going bananas here. The demand for UI/UX design implementation is continuing to grow. When I made mistakes, I simply reverted to the last saved version. I am not sure what I'm doing wrong? Theyre such a useful way to remember what needs to be done before you start. Something a little odd- Have you added the chatter feed/publisher to the layout? Does it work? If you are in a playground, I've seen this error a few times for the Process Automation superbadge and it usually gives you better details of what could be wrong. I dont see any check box under layout properties of Knowledge. Anyone studying for their Service Cloud consultant certification. Any advice?Thanks in advance! Something is blocking the challenge checker from fully running. Could you share a bit more details on what you have done for this step? Tweak service Console. Right now he' taking a nap.so I'm off to edit some reports! Ensure Agents have access to Knowledge when viewing a Case.not sure what I am missing here?1. I wish I had a good answer for you! I noticed you had a third member role name "customer contact" I included that and gave read/write access and it worked. That proved to be incorrect. I have the same problem and my Entitlement Process is already active :(. I have enabled the knowledge user check box in the user profile. The instructions for configuring these rules are given directly to you dont skim read the paragraphs because the odd word will tell you how to configure whats needed. Service Cloud Specialist Superbadge Challenge 2 Question. Amazing perception you've got on this, it`s pleasant to discover a internet site that information a lot statistics approximately exclusive artists please checkout my post complete home care. Copyright 2000-2022 Salesforce, Inc. All rights reserved. One of the special superbadge by Salesforce through Trailhead - Lightning Web Components Specialist. took me 2 hours to undersand that, and without your comment I could have been there forever!! You have to make the article "Linking SP-100 to SP-200" visible to everyone. You also increase the likelihood of achieving First Ascent meaning you got every step right the first time! I am also stuck in Challenge 5 with the "Challenge Not yet complete here's what's wrong: We can't find that Case Agents have access to Knowledge. I have given Read Access on Knowledge to Cloud Team Technical Support Profile2. Still stuck? I was creating 'wrong queue' queue . A mistake I have made many times as well! Any help would be greatly appreciated. Service Cloud Specialist Superbadge - YouTube Due to the fact that we created custom page layout, I totally forgot to add the 'Entitlement Name' and give it access to the required profiles. I have all the Data Categories entered correctly (and have reset each page several times) and yet it still gives me this error:Challenge Not yet complete here's what's wrong:We can't find a data category called 'Reimbursements and Payments Topics'. This is my current version name. Ensure you create the Cloudy Weather Resolution automated action. Also, my email-to-case and email on demand are checked. please help. What can I attach to help diagnose what I am still missing? Goodness! Ensure the Macro sends an email to the customer. I'd try again since Trailhead had issues yesterday. Based on our research, it appears the low power produced is related to the cloudy weather in your area recently. rebecca@capstorm.com, Hey, I'm having the same issue, seeing "Challenge Not yet complete here's what's wrong:We can't find the Case Stages for the Cloud Technical Team Lifecycle. Think about the number of times you need to reuse a milestone the business rules are not the same for each occasion, Make sure your profile can see the specific fields on the Case that deal with the SLA management process, You can track progress through the process through a standard Lightning component which needs to go onto the record page. Your message said "violation action after 10 minutes: create case" - but I'm pretty sure you meant task. You cannot customize its label or logo". And of course, I just tested the challenge 4 again and I passed! (6 days ago) WebHelp with Superbadge Service Cloud Specialist step 4. Test it first by using real email addresses before you hit that button! I can only click on the Email tab. 2 comments Closed . "This is a standard app. The worst error! Read those instructions super carefully. Cloud_Technical_Team is not the correct name for the case page layout. Drag the Milestones object from the left bar of the lighting app editor anywhere on the page.5. Does somebody have a thought? I have used knowledge 1000 times and have never had anything like this. (Email to rebecca@capstorm.com). Hi,I am stuck with this error:Challenge Not yet complete here's what's wrong:We can't find the Cloudy Weather response sent reusable text. Expert Tips on Getting Your Billing Superbadge - ITequality Are you sure you want "email to case"? Email to Case would already be on if youve followed the instructions carefully now its a case (ahem) of establishing a routing address and making sure it doesnt need a firewall agent to work. Intermediate case users can access both lists of cases. This kind of information is very useful, but I liked this article very much, if you also want some new information related to Covid 19, then you can visit here.1. We can't find the 'Customer Case Team' role. Have you set up the routing address? Thanks for the help! You do not need an overflow assignee, but you will need two queues. I'm wondering if that has anything to do with it?Any direction pointing is greatly appreciated! Sign in Tnx, hmmmm What you have sounds correct. While I'm trying to create a Macro, and adding Instructions, the Update Case tab under feed tab is not highlighted. To resolve this issue, I had to insert 'Wrong Queue' also at presence decline reasons. I set up the Advanced Cases and Basic Cases Routing Configurations for Omni Channel, and gave advanced cases a routing priority of 1 and the basic cases a priorty of 2. however it seems that whatever is the second priority the challenge cant find. No. I'm concerned to share photos because of the slight nudity, however, I can assure you that it was a glorious adventure. Originally I didn't have that checkbox checked on Email-to-Case but I have since corrected it and deleted and recreated my Routing name "Cloudy Email Routing". Rated Accounts by State The record count for state and account rating are automatically added. I think it must have taken some time to register that I updated the values or something?!?!? Ensure you group report results correctly. You also increase the likelihood of achieving First Ascent - meaning you got every step right the first time! Thanks for getting back to me. I accidentally made it a matrix, however, no matter how many times I saved and ran it, Lightning reverted it back to my original matrix report, so I had to start afresh (deleted it, switched to Classic, emptied the Recycle Binetcurgh), I just filled my dashboard with a single chart and it seemed ok. Review the steps to rename the console to 'Cloud Support Service Console'. R&D, A project with Daddy: My favorite daily process! The key word is "rename." If you are still stuck after that, leave a comment with some more details and I'll take a look. rebecca@capstorm.com. Found my mistake (apart from taking it too literally). http://www.alwaysablezard.com/salesforce/tips-for-passing-the-service-cloud-specialist-superbadge/, Business Administration Specialist Superbadge- 3 & 4, Lightning Experience Reports & Dashboards Specialist Superbadge - 5-6, Process Automation Specialist Superbadge - 5. No idea what is missing. any ideas? I have added the macro in a new folder & given 'manage' access to the public groups created for this badge as well. This way, I can take a deeper look. Theres the possibility of sorting by one column then the next get to know the, The report has to be a summary report. Ensure the Entitlement Field is visible to the System Administrator Profile"This helped pass challenge 3, ugh lol! Hello,I am @ step 2 keep getting error:Challenge Not yet complete here's what's wrong: We can't find the 'Team Roles Related List'. Ensure if an agent picks up a case, but decides it's wrong for them, they can send it back by selecting 'Wrong Queue'. It has to be so simple. Service Cloud Specialist Superbadge. This is my journey- a normal kid by day- a Trailhead explorer by night. Please help me.Thanks,Vinay Manduva, Techforce services is a Salesforce Consulting Services in Australia Specialising in delivering end to end Salesforce solutions ,Consulting, Implementation DevOps partners in australia We deliver applications and services more rapidly and reliably, but its more than a methodology it cuts to the very core.Salesforce Data Analytics let us help you become a data driven organisation and ensure your data is working hard for your business This includes implementiSalesforce consulting companiesSalesforce ServicesStaff augmentation companiesSalesforce integration companiesSalesforce Implementation servicesSalesforce DevOps partnersSalesforce DevOpsManaged project services, Techforce services is a Salesforce Consulting Services in Australia Specializing in delivering end to end Salesforce solutions ,Consulting, Implementation DevOps partners in Australia We deliver applications and services more rapidly and reliably, but its more than a methodology it cuts to the very core. E.g. Any hlp? You also get personal insight into the life of a Trailhead Baby! "Please help to resolve this. Trailhead Baby, THANK YOU SO MUCH!. After changing the name of the inactive user it worked for me. Did i use the wrong template? He laughs when I poke his nose and tries to take toys out of my hand. * Able to be used on a profile level? When it works it plays a sound to tell you that a case has been assigned to you. nay help is much appreciated. If yes, this was created in the wrong place. Service Cloud Specialist Superbadge - Qiita These are not correct check the challenge instructions, If you are still stuck .read about Onmi Channel. Start here:https://trailhead.salesforce.com/en/content/learn/modules/service-cloud-agent-productivity/create-a-macro-and-quick-textAnd check to make sure that your email template is available for use. Nice and informative blog! My problem was that I had 2 users with the same name: Ada Balewa. I'd try this- Delete the current process. Hi I'm working on challenge 3 and I'm getting this error "We can't find Entitlements on the Case Lightning Page. Ensure Agents have access to Knowledge when viewing a Case." I had figured that out in order to build the macro. Review the steps to create the 'Cloud Technical Team Support Process'.". Ask Question Asked 2 years, 8 months ago. A few things to check:1) On the custom app - Object added?2) Case page layout (don't forget that you've created a custom one) - What fields have you added?3) On the record page - added the component to "count down" until the next item due? How can you update it as status field is inactive dring recording procedre? read more, Learn Salesforce with Gemma Homework and Recordings, Introduction: Learn Salesforce from Scratch Totally Free, Tips for Passing the Lightning Experience Reports & Dashboards Specialist Superbadge, How Chris and I used Salesforce to help with mental health, functional people looking to brush up on their Service Cloud skills, developers who would like to know more about how Salesforce can be used in the front end, Anyone studying for their Service Cloud consultant certification, Think back to the pre-requisite badges theres something you have to enable before allowing emails to be sent from a Case. Could you suggest how to troubleshoot it ? Does this help? Review the steps to create the 'Cloud Team Billing Support' profile.I deleted and recreated the profile number of times. Modified 2 years, 1 month ago. I am having trouble with step 4. Good! Please guide me on this.Thanks. @MM - thanks for your time. I kept that particular module open one on screen while I walked through this step. I'm at a loss as to what I could be missing. Below are tips and gotchas for each report / dashboard. !I have the same error in challenge 2I am standing in this error for a long timeThe name in my Case page layout is 'Cloud Technical Team' but not runs. And what was your response to this issue, i'm in the same trouble Joy, would you mind sharing? This error stumped me for a while as well. (might not matter)The biggie- violation action- Does need to be dynamically assigned. I've attempted to use the change case status (quick action) and the status update (mobile & lightning action). I have created also both categories. (jealous? Initial Response milestone- You only need 1 criteria. Install the unmanaged package from the prework if you haven't already. Could you share what you have for your dashboard/report/etc and I'll take a look! Hi I am getting the below error. I didn't have enough licenses in the playground to activate Ada Ok. Let's back up a little bit. A Support Process and the page layout are two unique things. Hello Trailhead Baby, thank you for all your replies.I am interested in what profile you cloned for this one. @Trailhead baby I am having same error message. The name of the template should be: Support: Cloudy New Email From Case, Hi Trailhead Baby,I am stuck at Challenge 6, can't able to find 'Closed' picklist value in Status field. Would you like to share a few more details on how you currently have things set up? thing I could be missing?Thanks in advance! I ran into same issue and I was able to resolve this issue by switching the trailhead playgrounds back and forth. Ensure you set up the routing for Advanced Cases properly.i have done all the setup but . I'm sure you've done this but is omin-channel enabled? Hi, I am constantly getting "We can't find the Cloudy Weather reusable email. Hi Trailhead Baby,Thanks for actively helping out here.Stuck on Stage: Establish Case ManagementError: Challenge Not yet complete here's what's wrong:We can't find the 'Customer Case Team' role. Leave a comment for the Trailhead Baby! Review the steps to ensure you display the correct fields on the Page Layout.I double-checked that all the fields are there. These have different SLA milestones an agent has to hit its the same in this section. We can't find a field called 'Question Long Text Area'. I got the same error and for me changing the Record type to "Cloud Technical Team Lifecycle" instead of "Cloud Technical Team" fixed this error message! I created a new dev org to complete the badge.Challenge Not yet complete here's what's wrong: There was an unexpected error while verifying this challenge. It should be put in the activity bar (along with email/call,etc), and you can manipulate these items with a macro. Dont forget to add the decline reason to the configuration, Adding statuses to Profiles is key for ensuring this all works and can be tested, Your queues need to be linked to your routing configurations respectively. I add wrong queue to Presence Statuses but I still have the same issue. Confused? I enjoy playing on Trailhead, taking long walks with mommy, watching the Florida Gators with daddy, and chasing my two dogs. #sellingwithsalescloudspecialistsuperbadge#techinvisible#superbadgeagentFor complete SUPERBADGE solution videos , Dm me on instagram for more details :https:. Case Teams -> Case Team Roles , create 2 roles and make sure that both have correct Case Access. Sounds like you need, The instructions mention that agents should be able to decline requests. Sign up for a free GitHub account to open an issue and contact its maintainers and the community. Hello, I passed the first challenge but i still have a question. It is hard to give many hints about this step without giving away too . I am getting this below error. The custom email button I made was visible instead but was not approved by the Trailhead check. Thanks @ Tarik, the directions states to create two roles, which I did. I have sent screen shot of my report to rebecca@capstorm.com . Review the steps to ensure you configure the Case Stages for the Cloud Technical Team Lifecycle.- I used the preexisting standard field but I didn't see any missing stage values- I did NOT rename the field name (is that the problem? @Michal- I did all the steps properly, created assignement rules, Created team roles also , Created support process also but still getting the same error. Any help! I have enabled the knowledge user check box in the user profile. Hi Trailhead Baby, I am stuck in Challenge 6, keep getting error:Challenge Not yet complete here's what's wrong: We can't find the 'Send Email' macro. "Not able to figure out what is wrong here. This is my journey- a normal kid by day- a Trailhead explorer by night. Error: "We can't find the Entitlement Name in the System Administrator Profile. Already on GitHub? It is very attractive and impressive.
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