Using the link that viagogo sent me I tried to cancel the tickets but could see no listing on my account, the whole process just takes you round in circles, you cannot contact them if you have no listing but if the problem is there is no listing then you cannot use their online forms. So; I went on the hunt again, and found some more decent(ish) tickets for the extortionate price of 500.44 ([protected]) with an absolutely absurd bookin fee, but again, I'm not here about the price, I'm here because, as you can probably guess, early this morning I received another email informing me that the purchase had AGAIN been cancelled. 2.10 Collecting Payment. Is It Legal for Viagogo to Charge Me a Sellers Cancellation Fee? money was still taken out! If you are unable to deliver the tickets you sold, viagogo reserves the right to charge you the cost of finding comparable replacement tickets for the buyer. Please remember that you will not be paid for this sale. This Agreement shall be governed by and interpreted in accordance with the Swiss laws. In the event you are reselling tickets for commercial reasons, you warrant that you have the right to do so. 16/06/2022 . So thank you viagogo for your emotional and financial loss today, I will not be booking through yourselves ever again and will be sure to inform others of the appaulling service. You warrant that You will comply with all applicable local, regional, country and international laws, statutes and regulations regarding use of the Site and selling value of the tickets. Copyright (c) 2006-2023, viagogo AG. Please note, selling prices for tickets traded on viagogo may differ from their original face value (i.e. 4.2 Stolen Property. The Sellers and the Buyers are hereafter jointly referred to as the Members. I would like a reply to this email I know I have a 1 in 4 chance of receiving one. Cheers. We will not allow You to buy or sell tickets before You have registered with Us. 6.4 Release. Why do my tickets have someone elses name on them? 2.13 Seller Payment. We will cooperate to ensure that violators are prosecuted to the fullest extent of the law. Can I cancel or change my purchase? Why is the price printed on the ticket different to what I paid? I have repeatedly been ignored. 4.3 Sellers Shall Not Include Promotional Material with Tickets. If a Seller posts a ticket for sale on our Site, the option is provided to sell that for a fixed price. Copyright (c) 2006-2023, viagogo AG. How Is Technology Changing How We Treat avarey947? I've sold WC tickets more than a month ago and Viagogo doesn't pay me. 6.2 Waiver of Consequential Damages; Liability Limit. On 12.6.17 I called to say no tickets had arrived, I was informed they were being delivered by ups courier. power bi relative date filter include current month; viagogo charge for cancelling sale. I bought a UFC ticket from Viagogo around 4th June 2017 and I wasn't able to print the eticket since then, the eticket were a blank piece of paper when I open it on my computer. The event itself is within days and yet I still don't have any updates on my ticket. You agree to indemnify and hold viagogo and (if applicable) any parent, subsidiaries, affiliates, officers, directors, solicitors, agents and employees, harmless against all liabilities, costs and expenses (including reasonable solicitors fees) incurred by viagogo and (if applicable) any parents, subsidiaries, affiliates, officers, directors, agents, solicitors and employees that arise out of any claim asserted by a third party that involves, relates to or concerns any of your actions or omissions on this Site. To list as a Seller, You must provide a valid credit or debit card. Additional information can be found in our FAQs and on the ticket details pages. 5.2 Violations, Termination and Suspension. Should you experience problems with your tickets on the day of the event you must contact viagogo within 48 hours after the incident to report the issue. In this instance we will hold the sum of AUD133.20 from your future sales payments. During the purchase process, there was some small print saying "+vat and fees", but it wasn't until after putting in all my credit card details that the fees were actually stated. In certain circumstances, you may be required to complete a Dispute Claim Form and provide additional information in order to claim a refund. 5.2 Violations, Termination and Suspension. Kind regards Including any such items constitutes a material breach of these terms and conditions. viagogo charge for cancelling sale; blog Tech. Viagogo complaint: 50 euro charge of cancelled ticket sale To sell tickets, a Seller lists the tickets in the Site database. The money is paid to us, and the Seller is compensated for the sale according to their selected payment method and the payment policy in the help pages. You may not assign or transfer this Agreement, or any of its rights or obligations, without the prior written consent of viagogo, which We can refuse in our sole discretion. We take no responsibility for such issues. "Comparably priced" replacement tickets are determined by viagogo in its sole and absolute discretion. I have contacted Customer Support as your website states 100% guaranteed tickets! Our suppliers and co-brand partners are third-party beneficiaries of this Agreement. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. This includes, without limitation, material that announces a website or invites the Buyer to visit a website other than viagogo, catalogues, business cards, business reply cards, bookmarks, coupons, flyers, solicitations or other marketing or advertising material. 2.5 VAT on Seller Proceeds. You represent and warrant that any information You provide to us, to other members, or to visitors of the Site (a) is not false, inaccurate, misleading, obscene or defamatory; (b) is not fraudulent; (c) does not involve the sale of counterfeit or stolen items; (d) does not infringe any third party's copyright, patent, trademark, trade secret, rights of publicity or privacy, or other right; (e) does not violate any law, statute, ordinance or regulation, including without limitation those governing consumer protection, unfair competition, anti-discrimination or false advertising; and, (f) does not contain any viruses or any programming that is intended to damage, interfere with, intercept or expropriate any system, data or personal information. Paid ticket prices plus x5 booking fees, plus x5 postage fees to be posted to one single address. What is the viagogo complaint handling process? "Comparably priced" replacement tickets are determined by viagogo in its sole and absolute discretion. I have received no contact re the rearranged date of the June event. 2.18 Merchant Description. viagogo charge for cancelling sale. Occasionally there may be reasons why the tickets can't be re-listed but it's usually because the event date is too near to allow secure delivery or upload to the buyer. Some jurisdictions do not allow exclusions of implied warranties or limitations on how long an implied warranty lasts, so the above exclusion may not apply to you. Editor, Marcus Herbert. Should I actually pay for this? Sports. 0. In addition, You shall not now or in the future contest the validity of viagogo's Intellectual Property. 6.10 Notices. Try arrived at 12.37 pm through proof of postage. 7.5 Miscellaneous. My parents went as a birthday present to find it outdoor in a field not in the castle with a crowd of 2000. 6.2 Waiver of Consequential Damages; Liability Limit. To post a ticket for sale on viagogo You must first register with the Site. You shall indemnify and hold viagogo and (if applicable) any parents, subsidiaries, affiliates, officers, directors, agents and employees harmless against all liabilities, costs, interest and expenses (including reasonable solicitors' fees) incurred by viagogo that arise out of any third party or governmental claim that involves, relates to or concerns (i) any local, regional, country, or international tax obligation or amounts due or owing under any tax regulation, law, order or decree or (ii) any dispute concerning the tax status of viagogo. Its not possible to cancel or exchange tickets once a purchase has been made as orders are considered final. If You do not qualify, do not use the Services. If You do not agree with the terms of this Agreement or any revised version of this Agreement, do not continue to use the Services or this Site. When We receive an offer by bank transfer, We will check to see if the bank account is valid. Venue : Singapore Indoor Stadium on Saturday 17 June 2017 @ 1700, bought the tickets at $50.55 usd. We may investigate complaints and violations of our policies. I would like to have a break down of why this should cost so much and a POC for redress. When We receive an offer by credit or debit card, We obtain an authorization from the Buyer's credit or debit card equal to the price, booking fees and delivery fees for the tickets. 4.1 Double Posting and Removal of Tickets. David Birdsall. Viagogo must sell StubHub's non-US business - BBC News viagogo allows individuals to sell unwanted tickets on its platform. PREAMBLE You warrant that You will comply with all applicable local, regional, country and international laws, statutes and regulations regarding use of the Site and selling value of the tickets. I'm sure a massive company like yourself doesn't care about the odd thousand pound here or there, but to normal families this is our livelihood. You may only use the Services if You can legally enter into and form binding contracts. 3.1 Accurate Descriptions. The thing that upsets me the most is the fact that I could have used a different website to buy the tickets, and right now I'd be going to my dream concert. Can I pick up my tickets instead of having them shipped? CH-270.3.014.628-0 with the registered address: viagogo AG, Rue du Commerce 4, 1204, Genve, Switzerland. We make no warranty with respect to the software, tickets, events, and services provided on the Site, or that sellers or buyers will perform as promised, and We expressly disclaim all such warranties, whether express, statutory or implied, including without limitation any warranties of quality, title, non-infringement of third party rights or fitness for a particular purpose. 2.14 Ticket Information. So it seems like the extorbitant fee was for them to reorganising another 2 tickets. When listing seated tickets, all tickets in the same listing must be consecutive seats. They told me the only thing they could do is get me to resell them through their website at a loss of 140 for me. You represent and warrant that any information You provide to us, to other members, or to visitors of the Site (a) is not false, inaccurate, misleading, obscene or defamatory; (b) is not fraudulent; (c) does not involve the sale of counterfeit or stolen items; (d) does not infringe any third party's copyright, patent, trademark, trade secret, rights of publicity or privacy, or other right; (e) does not violate any law, statute, ordinance or regulation, including without limitation those governing consumer protection, unfair competition, anti-discrimination or false advertising; and, (f) does not contain any viruses or any programming that is intended to damage, interfere with, intercept or expropriate any system, data or personal information. I would definitely question it but I think you don't have much of a leg to stand on. Share your photos and videos with others to prove the truth of your words. 2.4 Listing. We will also add sales or value added tax on our fees as applicable. hempcrete australia cost viagogo charge for cancelling sale. I put 2 tickets for sale on the website 2 days ago and it was sold after a few hours. Except for the express warranties stated in this agreement, We provide the software, site and services on an "as is" basis and "as available" basis without any warranties of any kind. Viagogo were not able to supply them at the last minute and offered a refund. I'm Travelling - where and when will I receive my tickets? Nothing in this Agreement is intended to confer benefits, rights or remedies unto any person or entity other than the parties hereto and their successors and permitted assigns. viagogo Entertainment Inc is registered in Delaware, at the following address: 160 Greentree Drive, Suite 101, Dover, Delaware, County of Kent, 19904, USA. 0 . November 18, 2021 If the Seller lists tickets for sale, confirms the sale and then is unable to deliver the exact tickets listed, viagogo reserves the right to find replacement tickets for the Buyer and to charge the Seller with the respective replacement fee, other charges, and/or take other measures, as . Seriously people need to take responsibility for themselves. 1.3 viagogo Guarantee. I am responsible in delivering legitimate tickets to the buyer not responsible for them going to the event. In the event that an event is cancelled or re-scheduled, viagogo reserves the right to cancel a sellers transaction. My ticket is for UFC fight night Singapore Section Level 300, Row:, 1ticket. Except as provided herein, You agree not to promote the sale of tickets posted on viagogo through any other site. At no time do We provide the Buyer's payment information to the Seller. Sellers will be able to see the service fee and taxes on our fees before completing the listing process and thereby committing to sell their tickets. If you cannot use the tickets you purchased and there is still time before the event date, we advise you to re-list them by clicking on the "Sell" link on the event that you have tickets for. a Split Payment transaction), we collect the payments within 24 hours of the first Buyer completing the transaction. Absolutely no empathy from your customer service agent who put the call down when I asked to speak to management. How do I find tickets I've already downloaded? If You do post your ticket for sale on other marketplaces, you are required to remove your ticket from the Site immediately if your ticket sells elsewhere.
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